Keys were not available when we openned designated box, no other keys where available for customer care to help, we waited 3 hrs until they were openned and he didn't know how to do a refund or submit an app. Truck was not in good status and he requested for truck to be changed and still had issues. We've never had a problem with uhaul but this was the worst experience.
Edith F
Appliance Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Independence, IA 50644
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Forcing the app for off-hour return is frustrating. It was clunky and slow. The location was dark and I'm uncertain if the photo quality I was able to achieve will serve the purpose. 2 out of 10 stars for return. Location - I believe we were working with an inexperienced person. It took 40 minutes to pick up the truck when I expected 20 at the very most. Mileage rate jumped .20 cents literally overnight. Truck was clean and worked well. Served the purpose we needed. Underwhelmed by all other experiences.
LORI RFriendly helpful staff
SANDRA KThey helped resolve my drop off location change and went above and beyond. Would definitely recommend them!
KELLY CMake it easier to back in the trailers
HAROLD W