The gentleman in charge of the facility was professional apologetic because the system was failing him, but it was working for me as a customer. The process was seamless. I picked up my vehicle. I used it. I was able to drop it off in a timely manner with no issues. I would definitely recommend this location, professionalism, transparency, clean vehicles and vehicles that work so I think you, sir. I don’t think you are appreciated enough due to the location however your equipment, your professionalism, and you mannerism towards myself this week is outstanding. Thank you.
MELISSA R
Victoria Motors Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32207
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkWe rented a ten foot truck. No one was at a counter to help us. In fact the location was locked. We called the location and the owner of the location told us that everything was automated bia the app. However, the app told us to go inside the counter and get the keys from an associate. So then we called Uhaul. That associate indicated they were not able to get ahold of the owner and that they would upgrade us to a fifteen foot truck, which would then have the keys in a lockbox for us. Our price was adjusted as the issue was not our fault. When you have a long day ahead of you, you want the first part of it to go smoothly and this did not.
Sally Gthe lock was a bit difficult to open.
Chibuike UNice people, but kind of a sketchy location, truck was on side of the road not in a fenced in location. Windows were cracked and it had rained so inside as a little wet
KIEL MI was double charged for the U-Haul and told I’d get a $100 discount and refund but i never did
Cameron M