Great customer service , very clean location
Yvonne T
Roses Mailroom
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Roses Mailroom had moved twice and was no longer across from JU as the UHaul cust svc person told me. I knew that they used to be in the shopping center across from JU. Because of what UHaul cust svc told me, I thought they were still there. Roses new address was correct on the contract but I was confused by cust svc. I almost returned the truck to the wrong location. When I did find Roses at the 1403 University address, Victor told me that the barber shop near the corner of Ft Caroline Rd and University had started taking UHaul returns after Roses had left that area. Based on what the UHaul cust svc rep said, I was thinking that maybe I was supposed to return the truck to the barber shop. Victor said he thought it was strange that I said I was supposed to return the truck to him. Because of the construction in his new shopping center, he was trying to keep his returns down to 2 because of limited parking. There were already 2 trucks parked out front. So I went to the barber shop and the owner agreed for me to self-return the truck to him before hours. In the end, despite what Victor said I returned the truck to the Roses address on the contract before hours. This made it to be 3 trucks in his parking lot instead of the 2 he said he was limiting himself to. All of this confusion and potential disaster was caused by what the UHaul cust svc rep said and by me remembering where Roses used to be and not knowing that they had moved. I recommend this location because it is clean and many services are offered at Roses Mailroom.
Sandi HThe lady that helped me pickup the truck was super!
MARK JNo key drop off box. Spent almost an hour with Customer Service figuring out how to drop off key. Ended up, as per the SMS and customer service rep, leaving key under driver’s seat. Do NOT use this location again as drop off.
Nelson DThanks
nathaniel d