The system was awful and incredibly slow. We waited over an hour to get our truck because the system kept crashing. It took forever and there were several other people who also were unable to get their truck. However, one or two people came in and were able to get it within 10 minutes of coming even though they came after us.
Katherine L
DDAR
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jersey City, NJ 07310
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Customer Reviews
- 3.5 Average Customer Rating
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Dear U-Haul Customer Service, I am writing regarding a recent rental experience that was less than satisfactory and to request appropriate compensation as was discussed at pickup. When we arrived to collect the vehicle, we were informed by the clerk that we would receive a mileage credit due to the inconvenience of having to pick up the vehicle at a different location than originally planned, which required us to drive a longer distance. However, we have not yet seen this credit reflected and would like confirmation that this will be issued. Additionally, we were disappointed to find the vehicle had less than 1/8 tank of fuel upon pickup. This forced us to stop and fill the tank before even beginning our move, which was both inconvenient and unexpected. We returned the truck with significantly more fuel than we received it with, and should be reimbursed for the extra fuel we had to purchase. We would appreciate a timely resolution and appropriate compensation for these issues. Please let us know what information you need from our end to process this request. Thank you for your attention to this matter. Sincerely, Isabella Viola
Isabella VCharge too much per mile and no free miles. Too expensive
Paul TThey gave me the wrong truck because they gave my truck to someone else , it caused me to have to wait over 30 min , when I already preserved the truck the day before and checked in .
Umer HFirst the agent is rude. Plus he entered the wrong miles and charged more. I Travlled for 7 miles on the maximum side but he charged my 31 miles leading to extra charge. Which I will be flagging and need resoultion asap.
Pratap K