Very good customer service. Renting was easy and guick. Location was perfect.
JAY H
Consign It Furniture LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennett Square, PA 19348
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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After loading up the vox truck and starting my drive the rear passenger tire blew out on me. I was on a small country road with no shoulder. So I struggled to drive for about a mile until I got to a parking lot that I could pull into. When I got out to check the tire I discovered that I was driving on the rim. After waiting for 90 minutes to get the tired replaced, I completed my trip. When I mentioned my problem to the clerk at the location he sympathized and offered my a credit on my charge of $129.00. Later I discovered that he gave me a whole $10.00 credit. If I use a Uhaul in the future then I will choose a location that does a better job of maintaining their trucks.
Greg ZThe PC kept crashing when I went in the Friday prior to my rental and I was told to download the app. It did NOT work, so I was informed to call the CS 800#, which I did. I was sent an email to check-in on Monday since my pick-up time was 90 minutes prior to the store opening. Check-in thru the email took 15 minutes - too long for this process with the picture capture function semi functional. The sales associate at the location was not fully informed on the rental process. If one rents with an advance reservation, it should be quicker to check-out and check the vehicle back in after. Truck was NOT cleaned and struggled to get up hills.
JAMES PI bought two mattress covers when placing my order and was Informed at pick up that they don’t carry those items there. I was out $15 and had no covers for my mattresses.
KELLY DThe invoicing vs the reservation cost estimate is very confusing. I ended up paying less than expected even through I drove more miles than anticipated. But looking at the receipt to figure out why is baffling. That leads me to believe your marketing is purpousfully confusing versus how you actually bill. That causes me to be wary of trusting the brand.
GREGORY B