Make the open office hours consistent with personnel present at the facility. I noticed the hours of operation clearly posted on the door, with an "open" sign clearly visible in the window, but I couldn't get into the office and never saw any staff at the facility. I also didn't feel the keys I left were secure (to prevent someone from potentially stealing the keys just after I left). It was just a simple plastic flap I flipped up to put the key inside of.
Zach B
Hooked Up Kennewick
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99337
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- 3.0 Average Customer Rating
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U-Haul had changed our location drop off and then continued to spam call me for three days. I had to get corporate involved
KEVIN DNo one or even an office at this location during business hours. The signage was not very visible and 2 roosters running around the warehouse and truck. My phone was dead from use and arrived to find I needed to download the U-Haul app. Wouldn't use this location again.
Rachael S