They were friendly and helpful in correcting Uhaul reservations error that tried to charge us for 36k miles!Dave P.
Moving Truck Rental in Lacey, WA at ARS Fresno LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lacey, WA 98516
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Remodel the office space , and the area where the employees conducts rental transactions. The employees are wonderful and friendly.Alvin B.
Great customer serviceANITA V.
Awesome serviceWillie P.
Very friendly and curious great peopleREBECCA JEAN P.
Good Job! No complaints. Would come back! The guy that worked today always TRULY HELPFUL! #He needs a Raise.Terrance B.
The location was great, however the â€œ$50 reservation guaranteeâ€ not so much.. I couldn't get my uhaul on time due to the system being down, couldn't check in with my phone and the location couldn't get in either, no fault of their own. When I called uhaul to discuss what they were going to do for me per their â€œguarantee â€œ now that I had gotten a ride there and now needed a ride home since I couldn't get my equipment and all they said was that I could go get it now, 30 mins later just as we had returned I had to ask for a ride back. There was really no solution offered on customer services end for my inconvenience which kinda sucked but it is what it is I guess.Kendra R.
Not the site, but the UHaul website, it sucks! Unusable for someone who expects an intuitive and simple user interface. Did I say it sucks?STEPHEN CARL A.
i WAS WELL TREATED ON BOTH THE PICK UP AND ON THE RETURN. NO COMPLAINTS. GOOD PEOPLE. THANK YOU MR ALVARKenneth A.
the van cargo area was very dirty with dirt and some fuzzy particles, the cab itself was clean and well maintainedDEBORAH LYNNE M.
I was "d 50 cents a mile and when I went to pick it up it changed to a dollar a mile because of the holidays I had no other choice than to accept it This added $50 to my experience. Truly Bait & Switch Dan Kinney 360 480 3540Daniel K.
Previous person who rented smokes in the vehicle as it smelled of smoke and there was cigarette ash throughout the interior. Truck was also dirty as there was trash inside the vehicle as well. Truck needs to be thoroughly cleaned and smoke smell needs to be gone.Matthew S.
I rented added a utility and furniture dolly to my request but they weren't in the truck in pick up. So basically, I got charged for equipment that wasn't included.Nicole P.
Trucks werent secure this caused problems later. Place was hard to get into and out of with the one way turns to the street and how busy the area is. Employee was not much help when I discovered a problem. He just told me it was ok. Finding out later the problem could have cost me my life. It took quite abit of time to check the truck out. Unlike other u-haul places during covid it was not easy. I have rented uhauls alot and on a scale of 1-10 and ten being best uhaul place this rates 1 for worst uhaul place to get truck from.Karen S.
The check engine light was on in the uhaul and the vehicle drove poorly with smoke coming from the exhaust.Kylie P.
Be certain to get all documentation. Customer service is via overworked convenience store employee.Jerald S.
Wasn't cleaned at all. Very dirty.Megan M.
Still waiting for my paperwork showing me what I paid please sendDanny W.
The young lady who helped me was extremely nice, helpful, & knowledgeable. She was very outgoing & friendly. Overall it was a good experience as everything went smoothly with the cargo van & my move.Stephen O.
oil was low needed to add 2 quarts other wise ran fine and was cleanRAYMOND K.
Very helpful!ANN R.
There were some hiccups but the staff, including the manager Adriana (sorry if I am a little off on name) were incredibly helpful and understanding and I would return.NICHOLAS JOHN G.
The van was previously used to haul horse or barn equipment or something similar and stunk. I understand we are in an epidemic but there doesn't seem to be any cleaning process at this location.William S.
Easiest pick up and drop off ever. ThanksJULIE N.
Service was speedy and organized.Aaron H.