It wasn't the dealer's fault at first. When I went to pick up the truck, the computer system was down. She could not even use the backup system, which is offline. Apparently, it was some type of system crash. After about an hour of trying, she said I would have to come back. Since it was about a half hour away, and it wasn't our original pick-up point, I left. On the way home, I contacted the number she gave me which was the transportation department of your company. I had dealt with them before when I used the U-Pick up boxes. When I contacted them, I was told to use the app, and I should be able to self-check in and then just get the keys. So, we turned around and headed back. The app was not working but by the time I went back in, the system came back up, and I was finally able to take the truck. It was my own fault, but I did not check the truck before I left, I just wanted to get going and take care of what I needed to do. When I opened up the back, it was full of dirt. I had to sweep it out before starting to load it. For such a large company with rules about returning it late, by and hour or two, it would have been nice for someone to offer something for my troubles. I am sure there were plenty of people who were in my situation as well - I am not just speaking for myself.
CRAIG L
Bewise Carwash & Oil Change Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lagrangeville, NY 12540
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- 4.5 Average Customer Rating
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I may not reservation online the set up required. I put in payment information. I put my Cashapp card in and it accepted it. Then I went to pick the truck up and they would not take my cash app card. And that was very stressful and I almost didn't get my rental which would have really sucked because I had Help like standing right there with me. We pulled it all together and found a credit card that I could use. It's not that I don't have money. It's just that I wasn't planning using anything other than the card that your website allowed me to add to my reservation. I was also charged for I believe 2 gallons of gas or a gallon of gas and I brought that truck back with exactly as much gas as it had it when I left.
LORA BGreat experience. Bewise was great with both checking out and checking in my rental truck.
JAMES CAll good. Smooth transaction
KURT BExplain mileage charges. Had to pay extra but was never verbally informed of this
JOHN S