I reserved a 15' truck and 20 moving blankets and my reservation was confirmed online. When I arrived, I completed the rental agreement and only when getting ready to leave the store, was informed that no blankets were available. I had to drive to a different location to get blankets and then return them to that location later. Also, the exhaust system on the truck was not well maintained. It was loud and the smell of emissions was overpowering, especially when idling in traffic. Previously, I have rented Uhaul trucks and had better service elsewhere.
JOHN P
Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Station, IN 46405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service was ABSOLUTELY THE BEST I’VE EVER HAD!!!
Elena CNotta
MICHAEL SNothing my experience was great
CARLTON SGreat customer service! The clerk at the counter was knowledgeable, friendly, and very courteous. She explained the entire process to me in a well understood manner. Then, I proceeded out to the lot where the technician connected the trailer to my SUV, discovered I did not have a light adapter, and led me back inside to get the proper item. He finished the connection while I purchased the adapter. We checked all the lights and off I went. Everything about the entire rental and equipment process was excellent! Thank you!
PAUL G