I was charged location from near my house to 40 min away. This was not fair as I had to spend more money on KM and gas and waist time. Calling the reservation number was useless, I waited hours in the phone and no one ever picked up. Very disappointed with UhaulEinav O.
Pneu Mecanique La Tyre
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Laval, QC H7L3J1
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- 4.0 Average Customer Rating
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Car was dirty insideHossein F.
The equipment was broken the gas was lowjean roland E.
I don't think anyone is necessarily to blame for this, but it took a long time to get the keys upon arrival, even though there were no other clients. I believe there was a problem with the IT, so the paperwork could not be completed. There should be a plan B such as filling out the paperwork by hand in the case where the IT is down.Matthew P.
Self pickup process is horrible. No instructions were received whatsoever. Luckily, my friend knew that I had to download the all. The process is long and painful. It would have been relevant to know all of that in advance, I could've started filling the infos at home and not in the cold. The extra wait time for an human to approve my drivers licence added to the bad experience. Furthermore, the app crashed twice (problem with Uhaul and not with my mobile device), I had to start all over again. Vehicle was in quite bad condition.Jean-Philippe B.