Walking into Ace Hardware there was no clear indication on where we returned our UHaul. I asked a gentleman who worked there and he grabbed the key and said we'd get an email receipt. I said hold on that's it no explanation? He sighed and stated that if I wanted to wait it'll be awhile the person was busy. It's been a few years since I've last rented a truck but felt very disregarded about my inquiries on the return policy. Ultimately we did not wait and did get the email receipt but left me feeling like they really didn't care about how I'd prefer returning our rental
APRIL P
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, OH 45036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I went three separate times and had to return after first visit given huge mistake in reserving trip to Texas (they had it one way back to my house I lived in. Then I get there and they still made a huge mistake and charged me way higher than rates. I called to get assistance from headquarters and they helped me fix it. Then I get there day of trip and Bob was having difficulties with my already established reservation and actually put the driver (my son-in-law) as the renter when I was the renter. He was condescending and kept asking me same question over and over again. He did do a good thing when they sent me a truck with no AC and got an upgrade. They all there including manager at this ACR hardware place need assistance in actually doing and completing reservations efficiently
josh cHelpful and friendly!
WILLIAM BThis location is great to work with. They have very knowledgeable people and go out of their way to help you
ROGER Hvery nice and smart and helpful
SCOTT R