Uhaul no longer does business there. The truck is parked there, I still have the key because there is no drop box and the u-haul support person told me to hold onto it. Someone should contact me to come and collect the key to the truck.Andrew R.
Moving Truck Rental in Lenoir, NC at Jason's Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lenoir, NC 28645
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Drop place that was given to me by the website didn't even operate with U-Haul anymore.! I left the keys in the back and left.!Nikhil S.
I need someone to call me 828-2440-217Christopher P.
The gas wasn't full and I disputed it and was offered compensation. I never got any compensation.Todd B.
Good serviceTerrance E.
Make sure that anyone representing uhaul be employed by u-haul and trained in customer service, and to accurately convey to the customer the final information regarding the turn in time, vs what he put into the computer.David T.
U Haul as a whole, need better communication between the locations. Stop over booking and being greedy. Your customers have time lines and businesses to run as well. So when you cost your customer unnecessary money. U haul should compensate. I will never use U haul again for my storage or truck rental needs againJames D.
Young man in the store was rude, not helpful, when I asked for a manager name and when he would be available the young man refused to give it to me. He yelled at me, called me names and hid in the back room to not help unhook trailer. He was talking on his cell phone and telling a friend that he was being smart ass to me.Dawn C.
When I went in to make the payment for the truck the person (man) behind the counter made me feel discriminated against. I was the only person in the store until a man walked in. The man behind the counter interrupted me speaking and told me that I needed to wait. He then began speaking with the man that came in and took care of his business. Then two more men walked in and I had to wait for the man behind the counter to take care of them too. I came back later and then there was a new person working and then for some odd reason the credit care machine wouldn't take my payment. I had my son with me so he had to pay for my truck. I feel that I was being treated so poorly simply because I was a woman.Sharon N.
I reserved an appliance dolly and it was not available at this location. It was greatly needed. This company should have more accurate information regarding equipment availability.Samuel R.
Very unhappy with the first place I booked, I called the sales manager and left a long message on his phone and he never called me back. The person at the first place did not know how to release the trailer I reserved at Blue Buildings. Saying our reservation was there but the trailer number was not reserved and he had two to hand out, so I called U haul and had to go elsewhere to get another trailer. So I want my 50 dollars guarantee promised if the location I reserved could not provide the trailer. which was the case.Gary P.
Jason's Mart provided absolutely no assistance. I had to figure out the trailer hitch and how to shorten the excessively long safety chains so they wouldn't drag. There was nobody to check proper function of lights so I could only check turn signals by myself. Trailer had a crack that leaked. Two different rated tires were mounted requiring 2 different pressures. Neither tire was within 10 psi of the correct pressures. One high and one low. Trailer was dirty inside. I reserved the trailer with a drop off location and it didn't show up on the contract. Jason's Mart personnel merely said there were several options in St. Augustine so that's why it only said St. Augustine. That proved a bad mistake. Always make sure the desired drop off location is listed on the contract if it matters. It mattered for me because I had coordinated commitments at that drop off location that went very badly when they would not take my trailer back at 3524 US 1 in St. Augustine. They would not take my trailer and sent me 45 minutes away to drop off. I made my drop off time by 5 minutes and it cost me 90 minutes of driving and gas and I missed my coordinated appointment. Later that same day I was at 3524 US 1 St. Augustine location to pickup someone returning a truck and witnessed someone else returning the same size trailer I had attempted to return earlier and was rejected. So, they had room, just not for me.Paul K.
The equipment was clean. His store got broke into and they stole the exhaust systems off the trucks which is in no way uhaul or this locations fault. Just made the day a lot longerCorbin G.
I end up using 162 Wilkesboro Blvd, Lenoir NC because U-Haul failed to have the 26 foot truck available in Morganton NC as per our contact agreement. This coast me an extra hour of labor that i was paying for. 3 worker x 20.00 per hour. THANK YOU U-HAUL.Thomas R.
The location is very busy and sometime hard to get help because they are helping with a lot of other people, but that was right at the after work rush, so to be expected. The only other thing, when I called in to extend my reservation, they only mentioned paying the truck fee again, not the insurance and utility rentals too. Maybe a little clarity to the customers would be a good thing.Meghan C.
Gas is not accurate and I don't have time to complain about it. I already waste half an hour to get the keys.Russel A.
Don't recommend a 6 hour rental and then charge an entire day when it's an hour late. Also process took 30 min to retrieve but time still started at scheduled time.Roman R.
Great customer service. The lady assisted me with everything I needed and any questions I had. Such a great experience dropping the uhaul off. I was expecting it to me difficult but the online process and taking pictures of the vehicle and location was easy through the guided online process. Such a great experience. I once long ago (2013) rented a uhaul from a different location and as always I take a pic of the odometer before and after I finish and they added 40 miles to it. My husband had just died and I did not have it in me to even go talk to the shady uhaul vendor. During this process there was no way anything can be altered. I felt safe and comfortable with the process in this experience. Great job for both locations pickup and drop off. Thank you so much. Because of this great experience I will recommend both locations to anyone who needs a moving van.Jasmin C.
I thank its sad i got charged weekend rate when i returned the truck friday at lunch time.. Also truck was dirty inside.CHRISTOPHER P.
Fast friendly serviceWilliam V.
The brakes need to be checked on the equipment. I was very concerned going do the road. I also reserved two furniture dollies which I wasn't informed were unavailable until I arrived on the day of my reservation.Joshua M.
I reserved a truck 3 days in advance at the HIckory NC location, when I arrived the app wouldn't let me check in, I went inside and they said they have no trucks available and that may reservation had never gotten a truck assigned to it. I asked how does this happen when my end showed I was confirmed. They found me a truck 30 mins away and I had to go get, they didn't not have all the things I orginally had reserved on my account, I turned the truck in and got charged for 49 miles which is because I had to go to a different location to get my truck. Very frustrating expereince. Please feel free to call me and maybe refund the extra mileage I was charged and want to make sure I am not charged twice for the orginal reservation. 828-699-5379Billy C.
Nothing, rented a few times there.Mark P.
Owner spent too much time on phone letting customers wait.jerome B.
Did not have rental of hand trucks or furniture pads that were requested.Timothy S.