Check engine light was on. I reserved a truck and furniture dolly. The dolly was not provided. Took too long to pick up even though I completed all online
Holly R
Lansdown Marathon LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40517
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck that was rented, a 10 foot box truck, was not the truck we received. We ended up with a 26 foot box truck. We ended up paying extra for too Big of truck that we didn't want or need. The fuel gauge was almost on empty when we got it. These trucks are required to be full when it is rented. The rear dual drive tires on the rear were worn down and not to DOT Specs. The front steer tires were also warn down and not DOT Compliant. When on the road and driving there was a noticeable shaking coming from the rear drive tires, indicating a flattened spot on one of the dual tires. There were multiple gas stations within the area that were offering U-Haul rentals. While I do not oppose a service station offering rentals, it unfortunately degrades the standards set by U-Haul. There is no upkeep or maintenance on these vehicles until they reach an actual U-Haul Store. As a holder of a Commercial Drivers License, and having a decade as a Commercial Truck driver, I found that the overall quality of service and maintenance severely lacking. I would advise that if you're considering renting any U-Haul truck or accessories, rent them from a dedicated U-Haul Rental Facility and steer clear of franchise owners who's primary business isn't Rental Trucks.
Travis TSelf pickup was extremely difficult and time consuming- took 30 of my rented minutes. When I was finally able to open the lock box there was no key and had to find a person who could help. Lucky it was during business hours. Drop off was just as confusing and time consuming. There was also no spaces to park the truck when we dropped it off and we had to park it in the middle of the parking lot. Truck got the job done but otherwise, this made moving an even more stressful experience.
Quinn HFirst time using this location but I'll be back. It closer to my home than the location I usually use. This place can handle all of my needs. It was quick, easy, friendly and professional.
Sharon BI found out on my way to get the truck that they did not have one. I had to drive 15 minutes out of my way (opposite direction) to get one. The truck i received was dirty on the inside (mud and dirt all over driver side floor). Overall truck served the purpose and i was able to complete my task. They also said they couldn't do anything for me having to go out of my way to get the rental.
Scott V