This was a terrible experience in the end. Started out ok. I asked specifically if the guy (Anthony) would be there at my return (if I had questions or issues or returned sooner) and he assured me he would be. He also stressed the importance of replacing the gas otherwise be would have to do it and I'd be charged. We received the estimate. Upon my return 45min early (very much during business hours), he was not only NOT there, the entire open office smelled like weed--it was his suite-mate who said something about it -- I wasn't going to mention it but she did. She helped me look for him. I stood there alone for an extremely long time because the self check out wasn't working and also it wanted to charge me $45 for gas WHICH I HAD REPLACED. The overall cost was also more than DOUBLE what I was quoted. The store felt unsafe to be in--there were miscellaneous shirts & random things 'for sale' all over, a haze of weed, and no one there. Extremely creepy. In the end: I'm now paying over DOUBLE what I had been quoted I refilled gas but I'm being charged $45 for it There was no rep to help me when he specifically said he would be there (no note or alternate number to call) I returned early with no opportunity for a credit (which I can understand but I'd think there might be some wiggle room on this) Terrible.
Laura S
Custom City Creeations LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53718
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Customer Reviews
- 3.5 Average Customer Rating
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Overall, the manager of Custom City Creations LLC was very helpful in getting my problem resolved. However, the one thing that made my pick-up very troublesome was that the key was not left in the drop-off box for me to pick up after hours
MINH NGentlemen was very helpful
David EHis shop was pretty messy with his primary job. Uhaul is just a side hustle for him. Not as good of experience as going to a dedicated Uhaul store.
Michael KThis pick up location had an extremely helpful person. He was quick and answered all our questions.
chris e