I was billed an additional $21.00 for allegedly not properly returning my U-Haul truck. We finished our rental early, so I returned the truck after hours. I followed the same procedure I have used before and placed the keys in the designated after-hours drop box. I’m very disappointed that this resulted in an additional charge, especially since I followed the return instructions and have successfully used the after-hours drop box in the past. I would appreciate it if you would review this charge and reimburse the $21.00 that was incorrectly billed to me. Unfortunately, based on this experience, I would not feel comfortable returning to this location for a future rental. I hope you can resolve this issue and restore my confidence in U-Haul’s service. Thank you for looking into this and processing the reimbursement.
Bryan H
Mini Storage Depot On Bethany Rd LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mason, OH 45040
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How U-Haul Reviews WorkI hope you all continue to have great business. This is a great location and your facility is very clean and neat.
Robin SApp didn't work to allow me to upload pics, at time of pick-up. So called the 800 number on the App but that directed me to a prompt of options for booking a rental. Not for customer service on an active/current rental so took time being re-routed on hold to get to right person. Once connected, texted link with NEW access to the pick-up site that I could upload pics (so resolved in a timely manner).
Brian BThe truck and location were great. There were some issue with the after hours check in, in that it would not accept required photos and then would freeze up. The chat line helped me resolve the issues, but check in took longer than it should have.
Claude FKeep doing what you’re doing it works. Thanks
David P