The problem is not the location itself but rather that the location requires the use of your mobile app. The app is terrible. It keeps crashing and requires the user to go back to the start rather than picking up where they left off. Ultimately, I required assistance from a human (either chat or on the phone) in order to complete both the pick-up and the return process. It was very frustrating. I would recommend that a friend go to a staffed location rather than dealing with your app. I will be doing the same.
Roger W
Mini Storage Depot On Bethany Rd LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason, OH 45040
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent customer service
ANTHONY GI was called in the morning of the day of the rental and was told that no one would be there to help with the pick up. He was going to set it up as a remote automated pickup and be using a lock box to get the keys. The reservation was not updated to be able to do that. The person at the desk could not help. I had to call the 1800 U haul number and have them update the reservation to be able to do this remotely. This delayed me in getting the truck by about an hour.
Mark RMark was helpful and answered all of my questions even calling me back when he had missed one of my calls to answer another question. Highly recommend this location.
Matt GFast and courteous.
JEFFREY S