I ordered an appliance dolly with my U-Haul and when I picked up the U-Haul the dolly was not in the truck. The location was closed on Saturday, so I called the number and they said they would get back to me. After waiting, they called and said nobody delivered any dollies, but they never told me ahead of time. They told me to call around different locations to find one, which I did for 2 hours until I located one. They should have let me know ahead of time they didn't have any or assisted with locating a dolly.David D.
Jons Towing & Recovery LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Medina, OH 44256
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Jon's Towing and Recovery in Medina, Ohio hooked up the trailer using the wrong ball hitch size (too small) and did not tighten down the hitch â€” they told me it was an automatic clasp that didn't require tightening. This negligence from Jon's Towing resulted in a horrible accident on the highway in Akron Ohio when the trailer popped off of the hitch and began to fishtail, held on only by the emergency chains. I barely kept my truck on the road and came very close to flipping over. The roadside maintenance guy documented the negligence (wrong size ball hitch and not tightened) from Jon's towing in his report. A few hours later I noticed that, due to the accident, the trailer's brake fluid container was damaged, the cap was jarred off and fluid was all over the trailer. I called U-Haul and the Regional Manager told me to duct tape the emergency brake back together and get on with my trip to Savannah. This was a horrible experience that could have resulted in loss of life. U-Haul needs to improve their trailer hook up safety check process to ensure this never happens again. U-Haul needs to document that the correct ball hitch is hooked up to the trailer and that the ball hitch is securedâ€” this needs documented for the customer and for U-Haul. Further, once a trailer is in an accident that triggers the emergency brake and damages the critical safety components of the trailer, U-Haul needs to remove the trailer from service and provide a replacement at or near the site of the accident. In my case, U-Haul told me I could return to the original pick up location for a new trailer. However, when I discovered the brake fluid leak I was already hours from the pick up location and returning to the original U-Haul pick up spot was not an option.Duane V.
I'll be coming back to this location. Emily was wonderful to work with and the service was quick and painless.Wayne W.
Amazing all the way around.Anthony K.
Very hospitable business owner! I would definitely recommend this pick up location to friends and family.Kevin R.