I was sold insurance and it was not explained to me. I was told there was lost key insurance after and way after it was too late. 16 dollar insurance with no explanation. Also my reservation was messed up and had to be corrected painstakingly for me. The key was lost a new one was made, wrong key was brought, so we had to sit for another hour in hot sun waiting for correct key and all along wrong insurance was sold to us. I was lost key insurance was in ohio. I disputed key charge. I lived up to my end as a customer and now I want uhaul to live up to the integrity of their end and approve the key charge.
MARY K
Powerline
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mentor, OH 44060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Robert MThe truck was not where I thought it would be. Once i got to the location where the truck was, they were closed and i had to download the app and jump through hoops to get the truck. i have bad eyes so creating a login and going through the process really sucked. It was a nightmare and delayed he move by an hour and a half.
Matthew KJust another flawless rental from Powerline, smooth, quick & easy, friendly accommodating staff. Matt and Scott made our rental so smooth, we will definitely be back.
DANIEL BBest customer service I ever experienced, with a U-haul provider. I highly recommend this location.
Gerald K