The incorrect truck was reserved and it cost me more money. The agent made no attempt to get truck, other than show me the number to look for at the end of the a long way behind the shopping center. Truck had been standing unused for a long time and visor broken and limited visibility while driving. Not a good experience.EDWARD D.
Moving Truck Rental in Miami, FL at Solution Insurance Services
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Miami, FL 33173
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Have the Uhaul ready to be picked up. Have someone available to connect the uhaul. Have items necessary for a Uhaul connection to a vehicle in stock. It's not the customers job to do your job or to maintain your stock.KASSANDRA S.
Over charger my accountCARLOS S.
Great peopleCHARLES D.
This location was fine, but the original location Postal Annex in Miami, FL was absolutely horrible. The employee running the store at 10am was so incredibly rude. He opened the door, looked at me and asked â€œIs there something i can help you with?â€ and I told him I was there to pick up my U-Haul with which he replied â€œI don't have internet. There's a sign on the door if you hadn't read it yet. I can't help you or anyone.â€ He had such a nasty tone of voice and offered no solution beside to call U-Haul themselves. Also when returning the truck the instructions were backwards, I would suggest revising it so that way the first step after parking the truck back is to take all the photos needed THEN state to return the key in the box.Alanis R.
Kevin gave us an excellent customer service. Thank youEDUARDO G.
They are charging me extra for items i did not use. I tried calling and the seame person keeps answering saying that they will call me back. 2 days later still haven't heard from them.derick S.
It was very goodLELLANY C.
Great staff, family run, smooth easy transaction.JOHN C.
I've rented from this location before. The guy is dry, barely communicative, and gives one word answers to all questions. This is incredibly weird and awkward. The inside of the truck had layers of dust. Uhaul, as a company, is also the worst. I called for road side assistance and the answer I got was that they couldn't help me. This was after being on hold 20 minutes. I got locked out and had to spend $80 on a locksmith. I hate the location I rented from and this is the last time i rent anything from Uhaul.JENNIFER U.
Leave it be â€¦ if it ain't broke, don't "fix" it! Your agent was the kind of guy you want, right where he is, doing what he's doing..David B.
Kevin provided excellent Customer ServiceRick B.
Unprofessional staff. Dirty and disorganized office. Staff used curse words when talking to customers. Overall uncomfortable experience.CARLOS V.
Muy buena atenciÃ³n y sobre todo comunicaciÃ³n. Excelente ðŸ‘Œjorge C.
The truck was great, but this location is a mess.JENNIFER U.
While it was open on sunday and that was convenient, the truck was DISGUSTING. The AC worked well but it was filthy dirty outside and inside with trash and sticky dirt all over the van. The seat felt so gross.Scott S.
Took a few minutes took get approvalPeter S.
Really bad service. Bad aptitude and did not have some items that I reserved with 2 weeks in advance. There is a very long walk to pick up the truck from their office. Besides I had to go thru a long process even though that I already registered and paid everything onlIne.Leonardo P.
My previous experience was terrible due to the person i dealt with at the location but the gentlemen i worked with on this occasion was extremely professional and polite. I was just not able to complete the drop off forms from my phone, the app said i didn't enable location services but i did.LOUIS R.
Been doing business there for Years, Highly RecommendStephen D.
The mobile checkout did not work and we had to go inside the office and redo our reservation. The UHaul site was not working so it took much longer than expected.NICHOLAS H.
Terrible customer service and unclear communication. I got to this location, after flying in with an associate, to pick up two 26' trucks I had reserved over the phone. I had to wait 45 minutes to pick the trucks up because the kid working that day was at lunch, which made me miss my scheduled pickup time with the City of Miami for equipment I'd purchased. When he finally got back he waited to tell me until I about signed my contract that they only had one truck available for me. They found another truck for me 25 minutes away that I had to Uber to, which further delayed my pick up time. Advice for the next customer is don't pick up UHaul's at shady insurance spots in a strip mall.William G.
More customer service agentsDaniela H.
Me cargaron $10 dÃ³lares por gasolina y yo regrese la gasolina donde mismo me la entregaron. Tengo pruebas de fotos. El contrato decÃa que la gasolina estaba a mitad y cuando yo prendÃ el camiÃ³n estaba por debajo de la mitad, tomÃ© una foto y cuando entregue el camiÃ³n le volvÃ a tomar otra foto como prueba de que lo dejÃ© en el mismo lugar.lesther H.