First of all upon picking up my rebtal it wouldnt even crank and i had to wait 30+ moniutes for someone to come jump it off and after it finally crunk we were told to not cut it off while using it. I was told it had a quarter tank of gas in it but the low fuel light was already on. So while having to spend money ontop of moving fees to fuel up the truck to leave it running burning up the gas while loading and unloading.BUT WAIT It gets worse!! When Returning the truck it cut off in middle of road! The people in office were impossible to reach and after 7 unanswered calls I heard unprofessional commentary being made in background when they finally did answer as if i'm inconveniencing them while im on the side of the road in their truck. Roadside assistance was better to interact with but still did not understand any of the situation as there was clearly a miscommunication! It seems impossible to speak with management to request refund as policy states 24-72 hours which is ridiculous after ive been as responsive as needed through this process. 0/10 WOULD NOT RECOMMEND! SAVE YOUR VALUABLE TIME, HARD EARNED MONEY AND JUST FIND SOMEONE WOTH A TRUCK TO HELP YOU MOVE!!Kateia C.
(U-Haul Neighborhood Dealer)
Milledgeville, GA 31061
- Tue–Fri9 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Milledgeville, GA 31061
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- 4.5 Average Customer Rating
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U-Haul should make sure their franchises are equipped with the supplies rented, ie blankets and hand truck for appliances. The staff at both sites were helpful and courteousLori S.
The business and the truck itself were perfect. The people involved with our rental went above and beyond for us. The only problem with renting is the process you have to go through with your phone to check in. It is very frustrating and takes valuable time away that you could be actually using the truck.Jerry S.
The app is horrible. Picking up my truck through the app was a disaster. The app would freeze then kick me out. Dropping off the truck was the same way. Everything else was ok though.Marcus R.
Not that corgal.betty S.