The location was great but U-Haul was extremely poor rating. Charged me $125 for returning the truck 20 min late. I think they should look at the primary reasons they rent these trucks. I’m sure a large percent is for people who are moving. Don’t you think a company who rents to help assist in making this move smooth should be understanding and aware to what actually can occur with moving- unexpected events and delays. They should adjust their policies to give some room for understanding things happen and a short time of 20 months late should not allot to $125. Very disappointing and disgusted with a big business who enforce these rules that provide extra stress on the already stressed people who contribute to their success, just because they can. Moving is not easy and it is expensive and U-Haul just reminded me how they favor corporate and greed over doing what their business tries to sell as caring for the people and wanting to help. Thanks for the extra stress U-Haul I hope the location you utilize for rentals makes away from your business agreement
Ashley G
Plainfield Power Equipment and Cycle
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moosup, CT 06354
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was over charged for mileage, charged for something I didn't rent, and took them over a week to check it back into the system.
Kevin TLocation was closed
Jeff CDriver door did not shut properly and when it did shut it locked me out of the uhaul all together. It took go uhaul 4 hours to come and get the door open for me making my trip 4 hours behind and sat in traffic in every state from CT to MD.
REBEKA CCan’t think of anything.
THOMAS F