So easy to pick up and return after hours. I loved that feature
Laurie W
Applegate Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gladstone, MO 64118
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Customer Reviews
- 4.5 Average Customer Rating
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jeffrey mStruggled with this rating because of several reasons that deserve the low rating. First, I rented the truck in advance, and was told I would have it for a full day, from 9am Sat to 9am Sun. Nobody, however, told me that if I showed up at 10am, my 'reservation' would be given away. Instead I was told, "It's like a restaurant. If you don't show up, we give it away. Well, you are not a restaurant. you don't turn a table every hour. You rented a truck for 24 hours. 23, if I showed up late to pick it up by an hour. Second, and this is where someone at UHaul has some explaining to do: I was told I had to return the truck by 6pm Saturday or pay for two days. This DESPITE THE FACT I was told when I 'reserved' the truck that as long as it was back on the lot by 9am the following day, that was the 'contract'. Also, DESPITE THE FACT that the location closed at 2pm on Saturday and could not possibly rent the truck to someone else before Sunday at 10am when they reopened. Finally, the truck I was given was not the truck I had 'reserved'. It was a higher clearance truck that I could not get into my storage facility, so I was forced to walk an entire house worth of heavy furniture some 200 feet per trip to the truck, including walking it the last 20-30 feet through constant rain. The only positive things I can say are: ONE: I 'reserved' the truck at one location, but that manager told me that she had no available trucks for my date and that she had 'reserved' one for me at this location. TWO: The second woman that I spoke with was courteous and helpful. But, being honest, nobody had any right to act any other way. I did not raise my voice, I did not cause a scene. I simply asked why, when I showed up at 10:01 by the clock on their wall, I was told since I didn't show up at 10, they gave my truck away. There's a classic Seinfeld episode about this very thing. Season 3, Episode 11, in fact, where Jerry tells the car rental receptionist who told him that they didn't have the car he had reserved and confirmed. "You see, you know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding. Any can just take 'em." I realize nobody's ever going to read this damned thing, But in the off chance they do, after years of nothing but great service from your 6th avenue location in Lawrence, KS, this was enough for me to take any and all future business elsewhere. Simply horrible customer service and a tremendously flawed 'reservation' system.
Tom SGreat place to rent from. Always friendly and helpful and equipment is always in great shape and clean.
Stanley MThey always go above and beyond !!!!!!! this is my go to spot!!!!!!!!!!
Tabatha L