The gentleman was could, rude, and checked my trailer in nearly 24 hours later than I dropped it off, incurring a late fee. The automated email says that's it's a receipt, not a late fee, so I presume most people don't even notice and I'd bet this is a common practice of his. I would deliberately not return bc of the way he, and that, make me feel. Everyone wants to pay a fair price and be treated fairly. I asked if I need to do anything to close the rental and he replied, "no". Yhis was sneaky and made me feel used.
REBECCA S
Robert & Sons Lawn Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morrisville, VT 05661
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Customer Reviews
- 4.0 Average Customer Rating
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The front area was dirty and the passenger seatbelt didnt have and give and kept getting tight. I kept needing to unclick it and re adjust frequently. The gas tank was at a quarter of a gal- that delayed our arrival time to our destination. Needing us to add morevgas to it.
Joanna SFailed to include the blankets that I paid for but when I called back on this matter person handling the matter was unqualified to handle billing so I just let it pass. Also the individual told me I had to talk with the drop off location of the truck I rented regarding the total amount I was charged. After pursuing this matter with the drop off facility it eventually was determined the matter rested with the original contracting facility.
JOHN DWas told a 10’ truck would be brought to this location and it was not. The good thing is they upgraded me to a 15’. However I didn’t need that much room and the cost in extra gas driving from VT to AZ was substantial.
TIm PThe staff were friendly and helpful/easy to work with, so I would recommend this location. But the equipment itself was not in the greatest shape, both in terms of maintenance condition and prep between renters (e.g. stuff laying bed, hadn't been cleaned out well).
ERICH S