Mileage entered as starting mileage was wrong used the truck for 15 miles was charged for 72 milesCarla C.
Compass Self Storage
(U-Haul Neighborhood Dealer)
Mount Healthy, OH 45231
- Mon–Fri9:30 am–6 pm
- Saturday9 am–5 pm
- Sunday10:30 am–3 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Mount Healthy, OH 45231
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I arrived at 9:30am to pick up the truck and no one was in sight. When I called U-Hauls customer service, I waited on hold for 20 minutes, then was transeferred to another dedicated line. The call disconnected. I called back to start the same process over again as I had hired movers and still needed a truck. The agent on the line explained they found another locatoin about 20 minutes away that had a truck available, however, they would charge me for the additional mileage and no discounts could be offered my inconvenience or to help with the cost of the hourly hired help I employed an not have to pay 2 hours of free labor. I drove back to the original location, noticed that the "open" sign was on and walked in. I picked up my truck at 11a. The front desk advised someone had called off. She would ony be able to offer my a few $ off my rental. I understand the politics of a call of... I don't understand why there isn't a better proceedure in place to make the customer "whole" or extend any accomodations to ensure the customer remains a returning customer. I found myself in a complete panic and out a lot of money for the inconvenience of a "call off" at this location. Please reach out to me via e-mail firstname.lastname@example.org to discuss this futher as my cell phone views most 800 #'s as spam.ANYA D.
Very friendly and helpfulGARRY D.
The Lady who manages the office does a great job; No Nonsense and seems to really care about how the customers are served.Stephen L.
Nothing. The staff was excellent. Thanks.Jacqueline A.