Got there after they closed and they helped me return the truck over the phone, great customer service.
Walter Brown
American Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, WA 98273
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Never again Uhaul, I reserved at a specific location, you changed locations on me AGAIN, this place was filthy, no internet, took me an extra hour to check out as I had to call customer service, had moving guys on the clock! Empty beer bottles in flower pots at door of UHAUL, up to my ankles in mud to check out a FILTHY truck. Have pics and will use them to convince all social media friends to never use UHAUL. Coffee all over cab, 1/8 gas, dirt in cargo area. Caleb the customer service rep was so pleasant and helped calm me down as I was ready to explode. No, never again Uhaul, it’s Ryder or Penske from here on out. Second time you’ve done me dirty! Fool me once shame on you, fool me twice shame on me!
LORRAINE DENNINGHOFFReturning the trailer today at American Auto Sales in Mount Vernon Washington was a fiasco. The place was a dump! I arrived at 10 o’clock which is when they supposedly open and no one was there. I text the number we had been texting back-and-forth with over the last couple of days. I walked around the front of the building. Knocked on the door. Tried calling the number on the door. Finally about 10 minutes later he answered the phone and says “yes I’m just back, I’ll be right up front.“ Another 5 to 10 minutes goes by and he finally comes out. He tells me where I have the trailer parked, is not going to work and directs me to another area that is difficult to get into and causes me to nearly hit the trailer against the lamp post in his parking lot. I could see it was close to hitting it and stopped, but he kept telling me to go forward - I refused. But more alarming than that was when he couldn’t physically lift the 12” trailer off of my hitch, he advised me to take the pin out of my hitch and just drive forward so the whole thing would go crashing to the ground. This was not an option for me and a serious safety concern! It could’ve done significant damage to my hitch, ball, my truck and your trailer! After about 10 minutes of him trying to figure out how get to the trailer off my hitch, I decided to get my Toyota 4Runner’s jack out to lift it up high enough to get it on this half assed stand he had. Just as I am about to get it off the hitch, he shows up with a mechanics jack and finishes the lift. Why it took him almost half an hour to figure out how to do that I will never understand. And why he thought pulling the pen and driving forward was a safe option, I will never understand. There are a lot of other good neighborhood U-Haul dealerships in the area. Please revisit this guy’s contract with you. He is a liability to you and anyone who rents from you!!
Lisbeth OdenThis facility was closed on the day I dropped the vehicle off and the return instructions were not clear and easy to understand
Frederick ShawThe place is a dump.
David Allen