Since it is a remote location the truck was returned by the previous renter filthy dirty on the outside. Also a prior renter had bent the access points for the loading ramp which we fought getting the ramp secured on both the load and unload stages. This cost us time and worry. We had to just put the ramp in the truck because we couldn't get it to retract. This took up space that we could have used for cargo. I had several things I had to leave behind because of the ramp issue. Again l, because it was a remote location and I needed to get the truck loaded for a one way to Arizona I couldn't even get a replacement truck. I was led to believe I could pick up the truck at the Burlington location until the night before. The people at the Burlington location were great! Very helpful getting the process going. Just very disappointed with the remote location pickup point.
MIKE G
Red Barn Chevron
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One-Way and In-Town® Rentals in Mount Vernon, WA 98273
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Fire the manager at the Rainier Road location in WA. He violated our rights as mentioned above He stereotyped and treated us like trash assuming ny husband was a drug addict when he has stage 4 colorectal cancer and two hernias. He must be terminated immediately and never work in the public sector again!
amy G