Got to the location for my reservation. The staff were running late - which happens. But I got my truck 30 minutes late. I was supposed to receive a code to pick up the key without staff - but the online system said I didn’t have a truck assigned. I drove 7 miles total and the staff misread the meter (again accidents happen) and charged me extra. When I called, they caught the mistake and said the area manager would have to do the refund. So I’m still waiting on that. Overall. Awful service. The staff were at least very nice and cordial. But I see no reason to give U-Haul my money in the future when there are other reliable options at the same price point.
Steven T
Abbott West Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nashville, TN 37209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service was excellent!!!!
QUATRECE MI obviously have utilized UHaul before and paid no mileage charge and was hit with a $600 additional fee. This is unacceptable as I did not pay the in town rate. This is a travesty.
Brandon GCustomer service was awesome ty was my helper and she was amazing absolutely love this location
JESSIE MGreat in-person customer service!
GENEVIEVE J