Customer service is terrible. Old man at desk doesn’t know how to deal with customers and I personally felt discriminated when a white customer came he started making jokes with him and when I asked him why it’s taking long for me to process the payment he said system is slow and didn’t respond well. I will never recommend anyone also because of store conditions how store is not maintained well and webs everywhere looks like it was last cleaned in 90’s. Terrible service
Navdeep S
Ultramar Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2C3H2
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Customer Reviews
- 4.0 Average Customer Rating
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Clean yes. Sounds like a bearing of universal joint is on the way out
Paul SNil
ROSS MClearer billing process
WILLIAM LMy frustration was that I rented the trailer at my home location but had to pick it up at another location that was 175 km round trip from where I had originally booked. I had a 6 hour trip after lading the trailer so the additional driving was not helpful. I am not sure why Uhaul cannot ensure that a trailer that was booked a month in advance cannot is at the original location requested? Also the attendant at the pick up point was not very have helpful or interested. No help hooking up the trailer that was parked in a bad location and if I was not a reasonably strong person I would not have been able to do it. The trailer itself was great so no concerns there!
R W