The cashier on duty had no knowledge of the return process and was unable to help us. Previous experience at this location was better. When the owners were present, they were helpful. The place isn't especially clean or inviting, but it isn't bad either.
JUNE M
Bayside Market and Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Netarts, OR 97141
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The cashier on duty was unable to assist us, and we had to use the after hours self check in process which is confusing, and not customer-friendly. Central office U-haul customer service is not good. The store owner helped us the last time we rented a vehicle. They are much better. I recommend talking with the store owner at this location.
JUNE MEstablishment owner was nice but did not know how to check out the equipment. I had to work with agent over the phone but was not convenient.
Daniel MI’m not sure what the issue is, but this location isn’t properly linked up with U-Haul. I spent a half hour renting a U-Haul on the app at home and another 20 setting up the truck pickup but then when I got to the location to get the keys at the location (bayside market) they had no record showing I had rented the truck even though I had a confirmation number. They tried to have me start over and create a new rental on their personal cell phone which I declined to do. U-haul customer service was very helpful once they actually came on the phone. Wait times were long. At the truck pick up location it took 90 minutes to pick up the truck after the time I had already spent creating the reservation the night before online and executing the virtual pick up the next morning. I also had selected that we wanted moving blankets but none were in the truck. I had to get that refunded later. Dropping the truck wasn’t much better, though it took 30 minutes instead of 90. More time and frustration than it was worth. Also be aware the app tries to add a moving dolly to every reservation. You have to watch closely to not get extra charges you didn’t ask for. I suggest renting a truck someplace else.
Wendy SThe location is great. The U-Haul app is awful. It is clunky and unintuitive.
John O