I showed up to pick up my booked vehicle and found the truck I wanted would not start. Thus, I had to take a smaller vehicle causing issues for extra trips. Going forward, I will try and only go an actual depot.
Stephen C
Dollar N Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Westminster, BC V3M2B2
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Customer Reviews
- 3.5 Average Customer Rating
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The girl at the counter was very helpful, however the van condition were not apt, not was the owner. Owner used the van for their own use after I returned and reported added kilometers and even returned the van to u-haul account 18 hours after I did.
Shubham Mincorrectly charged me a fuel charge of $20 even though i filled up the fuel tank back to the original level that i received it incredibly hard to get a hold of over the phone to facilitate the refund
Rinche SI want to make it very clear that my positive rating is for the dollar store staff and only them. Uhaul as a service and the Uhaul staff that I spoke with over the phone were horrendous. The dollar store staff rectified the problems that were created by the Uhaul staff. I phoned Uhaul customer service because the app wasn’t letting me access my reservation. The person on the phone told me that there was no uhaul truck at the location I made my reservation at because the previous person hadn’t yet returned the truck. She then tried to get me to go to a different pickup location that was over an hour away from me. When I told her that’s out of the question, she transferred me to someone else who told me the uhaul truck IS there and it’s just being cleaned and isn’t ready yet. When I talked to the staff at the dollar store he said the truck has been there the whole time and it’s ready. When he tried to check me in for my rental it wouldn’t let him and the notes said “customer agreed to pick up at another location”!! I NEVER agreed to anything!! So the dollar store staff cancelled the whole thing and just made me a new reservation. This delay wasted over an hour of my time and I had to pay extra for the elevators that I reserved for a specific time for my move. All in all, if I had just gone through the dollar store staff I would have never had any issues. The uhaul staff completely wasted my time and created a problem out of nothing and I was forced to pay for it. I would never recommend this service to anyone but I would absolutely recommend the location.
Tara MI booked a cargo van and utility dolly from this location and neither were available on site. Thankfully the attendants were helpful and were able to book me the truck instead but it would have been disastrous if there hadn’t been an alternate available at that time. I recommend making sure your booking options are up to date in the app.
Karrah P