I would not recommend Uhaul for your Moving experience. I flew into NYC on a tight schedule to pick up a confirmed U-Haul truck at the Bronx location (383 Grand Concourse) for a Monday 7 AM rental. I had spoken with a representative who assured me trucks were available. However, I was later contacted by dispatch and told—falsely—that no trucks were available in the Bronx and I’d need to go to a Manhattan location (Shell Gas Station, 3260 Broadway). This was incredibly frustrating as I had seen multiple trucks parked at both locations. I even took photos between 9:30–11:00 AM to document that the trucks were not being moved. Despite my urgent need, especially as I was returning to Florida for a family funeral, I was told trucks wouldn’t be available until noon, contradicting the original confirmation. When I finally picked up the truck, the staff at the Shell location provided poor customer service—handing me keys with no walk-through, just telling me to download the app. After a long trip, the drop-off location was incorrect, and once again, I had to handle the inspection myself while the staff refused to assist. Now I’m being charged extra despite the truck being returned clean and refueled, with two witnesses and photos to confirm this. This entire experience felt like a tactic of misinformation and falsification, which is deeply concerning and unacceptable. I will be seeking legal advice and do not recommend U-Haul for any moving needs.
EVELYN C
Shell Gas Station
(U-Haul Neighborhood Dealer)
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- 4.0 Average Customer Rating
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For some reason the AC would only work when truck was going more than 30mph...
JUAN UThis was the second location that I visited. The first location in the Bronx told me at the start time of my reservation that they did not have a truck available for me, which was a major stressor. This 3260 Broadway location did have a truck and was able to get me into it last minute, which was great. They did not have any of the equipment I had ordered, which I suppose is understandable, but I did have to drive to another location in the Bronx afterward to get that equipment. All in all, 3 U-Haul locations delayed our move but ultimately got us where we needed to go. This 3260 Broadway location was the best of them all.
JOSEPH Sconvenient location with gas station to fill up before return. only complain is that the gas tax was not really full when we took the van - the previous user didn't fill up all the way...
HENRY J(a) Actually have the truck at the site where it was reserved. (b) Actually have the equipment that was reserved.
Paul H