I drove onto the property and found a fairly chaotic situation where no one seemed to know who was in charge or whom to talk to. Some guy came up to me and requested my key and I handed it over. He said I could leave and that my receipt would show up in 30 minutes. I traveled back to St Louis only to discover that my rental was still active the next day. I had to call Uhaul support a couple of times and after two days, my rental receipt showed up. Very stressful. The drop off process at that location is chaotic. However, it was good to be able to drop off the truck in Manhattan rather than some place in the Bronx. Uhaul should make it easier to set the drop off location and the process more secure and convenient. The person who helped me at the pick up location was able to save me a lot of time and effort. Also, I was only given 123 miles which was insufficient for the trip. An extra 10 miles or so would allow for such issues.
John T
102 Lexington Ave Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10029
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Customer Reviews
- 4.0 Average Customer Rating
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Honestly, I have no complaints about this location, so I have no suggestions for improvement. The staff was courteous and helpful, the van was available at the time I reserved it for, it was clean and relatively new, and the drop-off went very smoothly. Although the U-Haul office at this location was closed when I returned the van, since it is also a 24-hour gas station, an attendant was able to instruct me as to where to leave the van, and he took the key from me after I finished closing out the rental on the app. All in all, a very easy experience (much easier than when I rented a U-Haul last time in a Long Island City location).
JEFFREY RFriendly staff and a very efficient process. Pickup and drop-off were quick and easy. Great experience overall!
Yousof KThe app didn't work for the pick up and the location helped, but the problem was when it decided not to work for the drop off and I'm still not sure how it got processed.
Cristian PI use the 102 Lexington location frequently.
ALFRED L