I can't speak to this location specifically but I am now making it my personal mission to tell everybody never to use u-haul. I cannot even begin to list all of the mistakes this company made throughout what should have been a simple move process. Behind the scenes U-Haul lost practically every single reservation or made a reservation then canceled it without telling us or changed the location or didn't honor a reservation or changed the names on the reservations and wouldn't let me talk to a customer service agent because my name disappeared off the account somehow. They also had my email wrong and on and on and on and on and on and on and on. Most of the customer service reps were excellent except the people in the scheduling office hang up on you if you complain about any of these problems. I will never use U-Haul again and neither should you. They also don't keep track of what movers have insurance and which don't which is shocking to me in a city like New York where I would think a lot of the buildings require insurance. I scheduled a pickup for example, for a certain time on the Upper East Side then they called me the day before and told me the closest place with that equipment was New Rochelle an hour away outside the city. And that was just the beginning of the fun.
JUSTIN N
102 Lexington Ave Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10029
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Perfect rental. We could not have moved without you. Fair price and great truck.
Howard SBy explaining things very well for the customer to be aware of any additional charge if incase dropping it off at a different location
EMMANUEL MTruck was dirty staff was rude Check engine light was lite and I was told to just ignore it and go
John PVery convenient! I will use this service again.
CHIN-SUNG L