bronirovaniye vena -bylo za dvoye sutok .no za 4 chasa do moyego vyyezda- mne prishlo soobshcheniye chto Vena net v nalichii... nuzhno yekhat' na druguyu stantsiyu chtoby poluchit' ven kotoryy nakhoditsya v polchase yezdy ot menya. ya vynuzhden byl rezervirovat' drugoy transport kotoryy namnogo bol'she togo chto mne nuzhno i dorozhe/// A kogda ya prishol na stantsiyu ya uvidel chto takoye bus kak mne nuzhen stoit na stantsii. no on obeshchan komu-to drugomu i mne yego ne dali !!!Khotya v dogovore bylo ukazano chto bronirovaniye podtverzhdeno... Ещё 501 / 5 000 I booked a Vienna bus two days in advance, but four hours before my departure, I received a message that the Vienna bus was unavailable. I needed to go to another station to get a van that was half an hour away. I was forced to reserve another vehicle, which was much larger and more expensive than what I needed. And when I arrived at the station, I saw that the bus I needed was already there. But it had been promised to someone else, and they didn't give it to me!!! Even though the contract stated that the reservation was confirmed...
YURII N
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in New York City, NY 10035
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I was very upset do to the fact that you emailed someone else which caused problems for me ....The person had my information and called me about me using there info which I did not .....
Indio DThe agent was super helpful and very good communication skills and made the process super efficient and highly recommended
James KIt was a very good experience...the gentleman that helped me was very kind.
DOROTHY LWhile I was speaking highly about my experience. I am very upset at the fact that no one properly notified me that I needed to bring it back to the original Location of pick up. I contacted customer service to verify I could drop off at another location and they told me yes… When I reviewed my receipt I was charged 280.00 for this. so while U-Haul advertises 24/7 drop off locations.. they have hidden fees and nobody verbally explains that. I put in a dispute for that specific charge with U-Haul and the drop off location refused to refund the money. For my first time renting I will not rent ever again.
Ingrid P