The owner of the location is unpleasant. When I asked for one of the newer trucks that had much bigger cargo. He said take the one you got. I explained that I would need to do 2 trips if I took a smaller one and our storage facility closes at 7pm. He said Ok, when I asked how it works he answered: » give me 5 minutes or I give you no trucks! » I shut up, then he bypassed the system so I could not put the pictures of the truck in the application so I took my own pictures. He was rude to his employees as well. I will not go back to that location. Chelsea employees are very nice.
FRANCE J
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in New York City, NY 10035
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Customer Reviews
- 3.0 Average Customer Rating
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My truck's battery died as soon as I packed it up and tried to move. I double checked lights on or what drained the battery and nothing was on. I had to pay $30 to jump the battery and get moving. The 117th St location also needs more than 1 person working on a big moving day. The tenant showed up 30 minutes late and took about an hour to help me out. I'd like a reimburesment of jumping the battery, as that should have never happened.
Jackson HI was given a false/fraudulent accident report. The worker at the location was not around to check me out but magically made up a crazy report that there was damage to the car. That’s a lie and I will be filing a claim of my own against this location for fraud.
ALETA LWas over charged and called customer service to get my refund, and this is not the first time. Am still waiting to get a call back and my refund. If you book 24 h they will charge 2 days Rental so I have to ask for 23h but still charged for 2 days. The guy is working in the counter he is nice but whoever behind the scenes does not do what he suppose to do. I send very over as am event planner and we always need extra van and truck. Thanks
ABDELHAY EI had a reservation for 11:30am didn’t get the truck till 12:30pm they made me do a whole new reservation. They didn’t give me the right materials that I requested and paid for
TIKII S