Was over charged and called customer service to get my refund, and this is not the first time. Am still waiting to get a call back and my refund. If you book 24 h they will charge 2 days Rental so I have to ask for 23h but still charged for 2 days. The guy is working in the counter he is nice but whoever behind the scenes does not do what he suppose to do. I send very over as am event planner and we always need extra van and truck. Thanks
ABDELHAY E
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10035
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Customer Reviews
- 3.0 Average Customer Rating
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I had a reservation for 11:30am didn’t get the truck till 12:30pm they made me do a whole new reservation. They didn’t give me the right materials that I requested and paid for
TIKII SScam
Jason JIt was very difficult to find a place to park the truck on return. No one in the location helped us. We were blocking cars, and had to move cones in order to park the truck in a space where we could take a photo for the final check out procedure. There was not a drop box for the key so we had to leave it with the gas station attendant, which was a little nerve wracking.
Nellie DI left my car my car at the parking lot for an oil change and I forgot to give the mechanic my key. The guy who checked me in was ok. He told me he didn’t have time to clean the van but he was honest. The manager or owner was rude, angry & wanted to pick a fight with him because I left the car. He wanted to charge me $20 for parking and kept saying “ he’s going to fuck me”’ I have yet to receive my bill from U-haul and all this happened in front of my daughter. Very unprofessional
ALGENIS V