I was supposed to pick up my truck at 9:30 I eneded up picking it up at 12:30 because the guy at the counter didn't know U-Haul had such thing as online check-in. I did the whole process through the app, submitted my driver license and id's and the app gave me a truck number and key number but the guy told me that none of the pictures appeared on his screen so he wasn't able to give me the keys if he doesn't see the license on his screen. After 3 hours of taking pictures and upload them back and forth I decided to call customer service and explained to the agent everything and she talked to the counter guy to pretty much teaching him how that works and after 10 min of talk I finally had my keys. However, I need I reimbursement cause that late pick up messed with all my plans and I had to pay extra for helpers and late drop off
Santiago B
Goodfriend Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Good service
JOSE Rclarity regarding 24 hour drop off option customers service stated that you cannot
NINA D19.99 and 2.49 per mile is disgraceful Take advantage of People who need to move
CRAIG PWorst uhual experience ever. The people working at the counter does not know what they are doing and keep making mistakes during the renting process and ask us to fill out info that is not usual for uhual. Had good experiences with uhual years ago but I will not use it again
Rachel Z