Allow pickup and dropoff at later times
JEFFREY W
Peddlers Pawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport, TN 37821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It just felt a little shady when he didn’t want to check the vehicle in in my presence. And thee high amount of gas charged for a vehicle that was only driven 10 miles and never idled I later found out the insurance was optional after it was all said and done
ALTON WWhat personnel? There is no one at the location, and it's in downtown Newport in a seedy area. I stand by what I said in the pickup comments--this company has gone so far to grab money that they have virtually no employees, no customer service, and God in His mercy help you if you can't follow the sketchy clues on how to drop off everything and catalogue your return PERFECTLY for the company you just paid handsomely to borrow a truck.
John BEverything was good until I needed to just rent a appliance dolly on December 5th and they said they don't just rent appliance dolly out. So I had to go find another dealer that would and someone told me that this place doesn't like to play in sandbox like others do. Lol
CHAD BCALLED TO MAKE A RESERVATION, A DAY OR SO AFTER, I CALLED THE PICK UP LOCATION ( THE SIGN SHOP, LOCATION #1 ) TO BE POSITIVE A TRAILER WAS AVAILABLE. I WAS TOLD BY THE EMPLOYEE THAT THEY DO “ NOT “ DO TRAILERS, AND NEVER HAVE!!! SO I CALLED RESERVATIONS BACK AGAIN. THEY GAVE ME ANOTHER PICK UP LOCATION AND PHONE NUMBER SO I CALLED THEM. ( PIONEER STORAGE, LOCATION #2 ) MADE THE RESERVATION AND THEY ACTUALLY CHECKED TO BE SURE A TRAILER WAS ON THE PROPERTY. NOW WE DRIVE 1000 MILES, ENFIELD CT. TO NEWPORT TN. LOOK OVER A VEHICLE BEFORE WE PURCHASED IT. WELL, WE BUY THE VEHICLE AND THEN GO TO PICK UP THE TRAILER. WHILE WE WERE GETTING READY TO HOOK UP, I NOTICED THAT 1 OF THE TIRES WAS FLAT!!!, THEY MADE A FEW CALLS AND FOUND OUT ( 1 WEEK AFTER RESERVATIONS HADE BEEN MADE AND CONFIRMED ) THE TRAILER WAS SUPPOSED TO BE TAKEN OUT OF INVENTORY BECAUSE SPARES WERE UNAVAILABLE!!!!! NOW, WE ARE 1000 MILES AWAY FROM HOME, JUST PURCHASED AND PAID FOR A VEHICLE THAT WE HAVE GONE THROUGH HELL TO FIND A TRAILER AND LOCK IN RESERVATIONS FOR ONLY TO FIND OUT THEY SHOULD NOT HAVE RENTED BECAUSE NO ONE HAS A SPARES TIRE. I SNAPPED.!!!!! THE WOMAN AT PIONEER STORAGE MADE A FEW CALLS AND FOUND A BOSS OR UPPER MANAGEMENT THAT WAS GOING TO TAKE CARE OF THE ISSUE AND FIND US A TRAILER. HE CALLED BACK AND WE WERE TOLD TO GO TO JUST 1 MORE LOCATION, ( PEDDLERS PAWN, LOCATION #3 ) SO OFF WE GO. YES, PEDDLERS PAWN HAD A TRAILER, YES, ALL 4 TIRES LOOKED GREAT, SO WE GO INTO THE STORE WAIT OUR TURN TO TALK WITH THE PERSON IN CHARGE AND “ NO “, NO ONE HAD CALLED TO LET HIM KNOW WHAT WAS GOING ON!!! I CALLED BACK TO PIONEER STORAGE TO LET THEM KNOW THAT SOMEONE DROPPED THE BALL ( SEEMS TO BE A NORMAL THING AT U-HAUL ) AND THEY NEED TO FIX THIS ASAP, WE HAD ALREADY WASTED OVER 2.5 HRS WITH THIS MESS. AFTER A TOTAL OF A 1/2 DAY, BOUNCING BETWEEN LOCATIONS, 5 OR 6 PHONE CALLS DUE TO INCOMPETENCE AND HAVING MY BLOOD PRESSURE IN THE HIGH 3 DIDGIT NUMBERS ON BOTH SIDES, THE GUY AT PEDDLERS PAWN LOCKED UP THE STORE, CAME OUT TO BE SURE WE HOOKED UP THE TRAILER CORRECTLY, HANDED US OUR PAPERWORK AND SENT US ON OUR WAY!!!! ALL OF THIS TOOK PLACE IN NEWPORT TENNESSEE, YES, NEWPORT DID GET HIT WITH THE FLOOD WATERS AND EVERYONES LIFES GOT TURNED UPSIDE DOWN, “ BUT “ I HAD CALLED 2 TIMES PRIOR TO MAKING THE TRIP TO BE SURE EVERYTHING WAS OK, AND TO MAKE MATTERS EVEN WORSE, THE LAZY INCOMPETENT PEOPLE AT RESERVATIONS “ NEVER “ MADE THE CHECK IN CALL TO ME THE DAY BEFORE PICK UP THAT THEY PROMISED THEY WOULD DO. THE TRAILER WAS A DECENT PIECE, THE DROP AT MANCHESTER CT. WENT FINE AND THE TRIP IS NOW OVER. ALL IN ALL, I WOULD MORE THAN LIKELY “ NEVER “ GO THROUGH RESERVATIONS AGAIN, AND JUST USE MY OWN TRAILER.
DOMENIC P