I originally signed up for remote pickup and drop off but the app is horrible and would not allow me to pick up. When I went inside I was told that I couldn't be helped by the employee I talked to. There just happened to be a U-Haul representative walking in the door so I asked him for help and he managed to let me pick up the truck. Upon returning I spent a good 20 minutes trying to return it through the app. I ended up calling U-Haul and the representative was not helpful at all so I finally asked her if I should go in and see if maybe they can help even though I was told earlier they couldn't and she said yes and hung up. A different staff was inside horizon Ace hardware when I returned and they were very very helpful and figured out how to get the truck turned back in. I'm going to emphasize and repeat your app is horrible! The truck was clean and amazing but the other parts of this experience were not. I also want to emphasize that I am not in any way blaming Horizon Ace hardware for this situation.
Catherine N
Horizon Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Fort Myers, FL 33903
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Customer Reviews
- 4.0 Average Customer Rating
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U-Haul trailer was clean and was perfect for our use.
Tracy RThe truck was nasty, had to clean it just to see out of the windows. The transmission surged and loped under strain, vehicle could not maintain 70 mph, headlights were pointed almost straight down making driving at night very difficult, laignment was so far off it was a constant fight to maintain a lane, and there was a horrible tire vibration at 30 and 60 mph. A really awefull experience.
Jennifer WCostumer service is not in their vocabulary
TERRY FDelivered off hours so no staff to rate and no way to rate overall location
IAN H