This location was the third change that was made to my original reservation due to the locations themselves, not U-Haul. I was expecting a representative to be at the location, so when I showed up during their business hours and no one was there I was slightly disappointed. The actual truck was in good condition.
Taylor D
R&H Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, KS 66067
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Customer Reviews
- 3.0 Average Customer Rating
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The personnel were knowledgeable and eased the rental for a first timer in 30 years. The woman owner was very helpful finding a local mechanic who installed the wiring kit for reasonable price at no notice. This Uhaul location was not visually great. Rather "rustic" in a 1940's manner. Much in need of spiffing up. Important thing was the rental procedure went well and price was great. Trailers were clean and ready for use. One issue, the trailer tongue lift handle had been mangled. Looked like a previous renter hadn't tightened hitch properly and it uncoupled at low speed onto the chains, then slid some under the tow vehicle. I took photo so as not to be charged at drop off. One might have expected repairs to be done before next use, but perhaps the location didn't have equipment. The coupler was still good, however, and our 3 day, 1000 mile tow went very well. The 4 x 8 tracked beautifully even in strong cross winds and without incident behind our Rav4. 4-5 stars for staff. 2 stars for location.
JOSEPH HThis is turned into a very small piece of ground behind a building that doesn't look like it's manned at all. I was quite concerned dropping my trailer off there. Luckily I printed a copy of my contract and follow the directions that were left online for an unmanned station.
REBECCA MRealizing that this hasn't been a location in Ottawa, KS for a long time. Still needs to be cleaned up, quite a bit.
Harlan HLocation was muddy. Office was disarrayed.
Lloyd D