I didn't want to drive an extra 25 miles to pick up and return. There were places much closer to me.Pamela J.
Moving Truck Rental in Owens Crossroads, AL at OCR Small Engines
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Owens Crossroads, AL 35763
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Local was great. Your process to rent by phone is one of the worst I have encountered. Exceedingly long hold times,weary employees, was very frustrating. On line requires an account even to cancel thus you have a 30 minute hold time with annoying messages playing in your ear over and over. You can do better.DWAYNE K.
I was not notified that my reservation changed until I showed up. Only to find out that it had been moved to another location. I was told by U-haul rep that I would not be charged for overage because the new location was going to be 12 miles down the road adding more than the alloted miles. However, I was charged for the overage. I have rented 3 times a year to move my college age child but I will never rent from u-haul again!Susan H.
When I scheduled my pickup for the truck I was sent a confirmation with the address of pickup. When I arrived at the location for pickup I was told that the store was only for dropping off trucks. I was then redirected to a location that was 15 miles away. Once I picked up the truck I was never told that this location was a one way so after moving all day I was told at my local U-Haul I would have to return the truck to the location we picked it up at. So I had to drive back a extra 50 miles which was basically an extra $50 because no one explained it was a one way rental.Katherine T.
The equipment was fine. It met my needs. U-Haul as a company is what I'm struggling with. I was charged another full day for a rental on a 4 x 8 trailer for being one hour late on a rental. I drove through severe thunderstorms for 2 and half hours to return the trailer on time. Once arriving at the return I stood in line for more than 20 minutes to return the trailer which counted towards my time out. I'm glad a local business is doing well, but in fairness to your customers, don't count that wait time against rental time out. Would I recommend this location to a friend? Not if they can't work with repeat customers who, in good faith, try to do the right thing to return rental equipment safely but are inhibited by bad weather and slow business. It's very disappointing.Philip S.
Everything was just fine.larry M.
The truck should be ready to drive out. It was in a very muddy location and I had to back it to the door so they could load my moving blankets. That should have been done before I got there Very smelly store. Like a HUGE ashtrayKEVIN P.
Although tow dolly was clean, and all straps, chains, and lights worked fine. But dolly was very rough towing behind my vehicle had light vibrations un-loaded, but after loading the car on it it had severe vibrations on dolly axle. Looking at the tires on the dolly, both had very uneven wear and had no balancing weights on the rims. I used to work for U Haul Maintenance years ago mounting tires on all types of units & balancing as well. Did U Haul quit balancing to cut costs?James R.
The cab and windshield of the uhaul was very dirty. MuddyPam H.
They drop off location was a muddy bog and there was no clear markings to show where to drop off.Jason F.
Only problem I had was the drop off was 20+ miles from my houseDAVID C.
They were real nice and friendly....and explained everythingRickey S.
So much more enjoyable than the other U-Haul facilities in town The Staff is friendly and does not make me wait! Equipment is in good shape and very supportive in checking in and out.Randy N.
Used app to deliverDave R.
Online did not work , was charged after hours $20 fee which was not explained before my rental.Lester B.
I rented a trailer on Friday for a Sunday return. During the online check out process and in person pick-up it was never mentioned that I would be charged $20 for returning the equipment on Sunday. I don't appreciate Uhaul not annotating the Sunday return while making the online reservation or the rental location not mentioning it. I basically got charged $20 for nothing. I will never rent from this location again.William A.
Great place, friendly people, would recommend.BRETT M.
Very pleased with service at this location...particularly the availability of different of many sizes of vans and trailers.David Z.
Really nothing-our experience was great.John F.
Good people...turning the trailer back in with the app saved me money because it was a holidayleapon L.
Great people ! Easy to work with !Charles H.
My pickup location was changed. When I arrived on the pickup morning they told me my pickup had been moved nearly 20 miles away. When I arrived there they did not have the 15' truck I reserved. They gave me a 26' truck instead which could not make it down the driveway I had to use to load. Which was why I reserved a 15' truck. I made the reservation 2 months in advance. TERRIBLE SERICE FROM U-HAUL! THE WORST! But not the fault of this particular location. MASSIVE CORPORATE FAILURE.Timothy M.
Every aspect of the rental was great, except. I rented 6 blankets but did not even open the plastic bag the were contained within. I did anticipate a $6.00 refund as I did not use them. I did not bring up this issue with the local Uhaul contractor as it seemed petty to grouse over $6.00. But! You folks at corporate could review this situation and make a judgment call as to future non use of blankets?Kim O.
No issues. Great experience.Joe R.
They are really nice and helpful here!!Jessica S.