i NEEDED THE TRAILER LONGER THAN I THOUGHT AND THEY WORKED WITH ME - IT WAS GREAT
Lynn G
Choice Auction of Palm City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm City, FL 34990
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Customer Reviews
- 3.5 Average Customer Rating
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AVOID THIS SITE AT ALL COST! This owner has very poor customer service and is dishonest. We had a one way rental from South FL on a Saturday, so we did not return the truck until nighttime the same day, around 9:30pm. This is a remote site - no personnel on site at any time. It is a dirt area (not paved) that is so poorly lit at night that you can trip over the trailer hitches because you can't see them very well in some areas. We could not find the lockbox because it was behind a trailer, with a high hedge on the other side - in total darkness. The ground is very uneven, with a ditch around it, so it is not safe to walk around at night. There are some signs with a phone number to call for assistance (but no signs pointing to the lockbox location), stating your phone call with be returned promptly, but don't believe it. We called a few times and finally left a message, but our call was never returned. My husband finally called him the next morning and asked where to leave the key, and the owner got smart with my husband and said "the same place you picked it up". My husband told him no, it was a one-way rental and we could not find anywhere to put the key. He told my husband where to find the lockbox and we had the key in the lockbox within 15 minutes. When we got the bill, he reported that we didn't return the truck until Monday morning, adding an extra day to the rental. We disputed the extra charges.
BRIAN CI am not uhauls employee. I should not have to do all the work involved with photos checks etc without getting paid
LESLEY ONo Attendant on premises
HARRY BThis location was self serve with no attendant on duty. I did not feel comfortable hooking the trailer up by myself and just driving away. I did talk to someone on the phone who was very professional and knowledgeable, but I would much rather deal person to person for my rental needs.
Robert A