This was the exact opposite experience from when I picked up the truck. I called numerous times when I arrived in FL and the young lady at U-Haul hung up on me 14 times!!... Yes I called and counted each time... I called 14 times and each time I could hear her voice taking to someone else and then hung up on me. I finally got the the location 1 day from leaving GA ( days earlier than necessary) to return promptly and she was calling her boss trying to explain that the truck only had 30,000 miles which was less than the typo entered in GA as 300,000 miles... I spent almost an hour there while the young lady called several people trying to get it straight it had nothing to do with me but she needed to call "traffic" whoever that is to fix the typo.. She wouldnt give me a receipt that I returned the vehicle to prove all was good. I actually took pictures of me with a clean truck and of the young lady proving I returned the vehicle in great condition and VERY CLEAN!!! . She said I was good to go and I left Terrible Customer Experience this place needs to be removed from your list Absolutely horrible customer service It was a circus act...sorry to say!!! There re 3 other people all with the same experience while I was thereLawrence R.
Moving Truck Rental in Panama City Beach, FL at Beach Island Convenience
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Panama City Beach, FL 32407
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I originally reserved a 15-foot truck, which I was not able to pick up at 7808 Panama City Beach Pkwy, Panama City Beach, FL 32407. They just was not open at 8am, even though it was a tiomne of my reservation. In order to stay on schedule I decided to move to the next location at 8800 Front Beach Rd, Panama City Beach, FL 32407. There were no 15-foot truck available and I decided to proceed to 20-foot truck, which was $10 higher on rent rate. Besides that I never received appliance dolly, even I got charged $10 extra for it. Please refund $10 for dolly since I never received it.Maxim S.
It is a convenience store. I stood in line for quite a while to get the persons attention because I was not sure where to park the truck. Then I had to wait till other customers left in order to park.Theressa T.
Very helpfulDebra T.
Terrible experienceRobert B.
Thanks muchYaneak D.