I did get my receipt emailed quickly unlike the pickup locationTANISHA K.
Moving Truck Rental in Parkville, MD at Parkville Sunoco
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Parkville, MD 21234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I was not told that my contract would be emailed so I was quite confused when no paperwork was discussed nor anything about returning the uhual with the correct amount of gas. I also didn't know that pictures of the damage on the truck had been sent to me so before I left with it, I could confirm and review with the attendant. Additionally, there were no furniture pads as requested. I don't mind uhaul but I think I'd rather go to a different pickup location next time. I was just told "it's out back" and had to go wander around the parking lot but the truck itself was fine.ALICECARSTENS W.
The attendant at this location was not trained on rentals and he spent 30 minutes trying to get the station manager on the phone to approve my rental which I had done previously online. I had the UHaul dispatch manager on the phone pleading with him to release the truck. And the online process to identify I was at the location was not working when I picked up and the next day when I dropped off.joseph C.
Equipment was clean but not well maintained alignment was out shifting problems need improvementMOHAMMAD R.
The truck steering wheel was out of alignment. make sure that people fill up the gas tank to something decent for the next guestSHARI W.
Place seems shady. My credit card charge didn't match my bill.DANIEL P.
You guys should have the desk visible I don't feel comfortable giving credit card and ID and they be gone for more than 7 minutes and wonder if they there or what they doing...Yelitzy L.
The representative was very helpful. thank youLisa W.
The vehicle which I had used, was totally not in condition. The place is great,people are friendly. But the vehicle must have to repair everything as soon as possible.Raman L.
This bill arrived this morning and is not correct. Please contact me ASAP. I am calling the The BBB on this location. I was not given receipt upon return of vehicle and then they tacked on additional charges that is not correct. Truck was. Not safe at all. Please contact me ASAP.TERRENCE R.
A Uhaul rep called to tell me a day or two before pick up that the 10 feet truck I reserved was stolen and a 15 footer has been reserved for me same price as 10 footer. When I drove past Sunoco within that week of the call, I saw at least five small trucks just sitting there. Glad I got a larger truck with a ramp but wasnt charged same price as small truck as promised. I just dismissed it and didnt dispute.Though the Uhaul rep called to let me know he would be late, he was over 30 minutes late which put me behind moving from my home; there was someone ahead of me he needed to assist. Truck pick up was at 8am. I didnt get the truck until nearly 10a. He was, however, very couteous. Overall, the rating would have been poor had the rep been unkind.Monica F.
The representative that completed my check out was very rude. It was a gas station employee, who kept pushing me aside every time another customer would come in so that he could sell cigarettes. At the end of my check out, which took about 20 minutes, he handed me a key through the counter window and said "it's around back." It did not feel like a personable experience, and I felt like I was a bother more than a customer. I will not be renting again from this location, and I'll think twice about renting a U-haul.CORBIN M.
Good Location. Easy to RefuelThomas T.
the first vehicle given to me had a discrepancy in actual gas in the truck and what was noted on the paper work. The next vehicle he gave me had a discrepancy on vehicle mileage. But this was the only vehicle left to rent. I drove this truck 4.1 miles and they charged me 18 miles. The store representative then asked me why didn't I take picture. DO NOT USE THIS LOCATION. THE PAPER WORK DOES NOT MATCH ANY OF THE TRUCKS.DANA T.
Dealer fine - uhaul website was what slowed things downJoyce F.
This was by far the worse experience I have ever had in my years of renting from Uhaul!Kelley W.
The truck was filthy. The gas was low. It took forever to complete the transaction. The man spoke poor English. Hard to understand what he was saying. First time I had this kind of experience with U-Haul.BERNADETTE B.
Shady business and the manager was very tardy. It took tim more than 1 hour to hand over the keys after we arrived the store! He did not explain there Was after hours service fees. He said everybody knew there was charge which is just silly and baseless. Gas was filled and put up but we got charged for gas and the truck was driven 9 miles. Can someone explain how to know how much gas do i fill when i got the truck with less than half the tank of gas! This business is taking advantage of good people. The manager working in gas station is very unprofessional and treated to call police when asked to explain the bill. The return vehicle time was marked 1 am the next day which should have been 9pm Of same day we rented truck. Please have a representative call me to resolve the billing issue. Billing receipt - 80011836. Date pf hiring uhaul- 09-21-2020SARENSA P.
Nothing , The workers even took my phone & completed my check in & delivery process . They went above & beyond.. It was 3 different guys at different times & they were all very helpful !Scott L.
Took almost 45 minutes to pick up truck even though I reserved it days before onlineCARROLL W.
It was great service with no issues.MARK B.
First of this was not the original location we were suppose to pick up the truck from when making the reservation and saying they had the truck. So they called me a few days before and told me I would have to go to this location. When I called the guy said he had no reservations for us and acted like he didn't know what I was talking about. Then after getting all the way home with the truck and starting to move I realized I was not giving the moving blankets I paid for. So moving the first night was hard. In the morning called the number about the blankets and was told he had them and to drive back to get them where he brought me out in his arms a balled up pile of blankets after I was told they would be clean and in plastic bags. After getting the blankets home and looking at them I realized I would not use them to move my furniture because the were gross and I didn't want someone else's bugs or something. I'm very disappointed in the whole experience. I spent so much time of my 24 hour renting that was not cheap running around getting blankets and stuff and not having what I needed or paid a lot for. At this point I'm not sure if I would ever use or recommend U-Haul again.Jeff B.
The only complaint the gas tank was almost on Eroslyn B.
waited for 2 long for 45minutes for the transaction, attendant complain of Network issues.PETER M.