We rented a trucked returned it clean watch the guy throw a cup in the back of the truck and thn charge us $30 for cleaning free
Devin W.
Parkville Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parkville, MD 21234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was charged for a dolly that was not provided.
Felicia C.Associate was bit lazy and slow. Store is at very good location if owner will pay attention to his store he can make lots of money, three Pringles only on the shelf and one is been expired since 2021. you can tell owner is lazy and disorganized.
Ashwani M.I would give the gas station where we collected the truck more stars, but uHaul let them down. The first truck I climbed in was filthy and had a flat bald front tire. The attendant at the satellite location quickly switched me out into a newer vehicle with new tires and said he would let uHaul know that particular vehicle needed urgent maintenance. I was lucky another truck was available. But then there was the whole debacle with the actual uHaul store where we purchased the boxes. We went to the store first in the hopes that perhaps there might be a vehicle available that didn't show on site, so that we could collect the boxes etc and truck in one place, but unfortunately there was nothing available. I purchased the boxes and tape and the young man at the counter informed me that any boxes I didn't use, I could always leave in the truck for a refund. We duly did that, leaving them at the truck and boxes at the satellite location. But the next day I did not see any receipt or refund for the boxes (none of which were used), and I contacted uHaul. I was informed then that the boxes could only be refunded if returned to the same location they were purchased. Since this wasn't what I was told, we called and spoke with the manager of the store who escalated the situation insisting that their employee would not tell us that, essentially calling me a liar, and doing nothing to rectify the situation or at least offer an apology. I accept that people make mistakes, and having just looked up my truck reservation, that he may have momentarily forgot and thought I was returning the truck there. I am a very literal person, so if you give me an instruction, I follow it. If I had been informed that I could only get a refund at the same location I purchased the boxes, then I would have made a different choice! I will not be dealing with this location ever again. This is the second time that we have had an unpleasant interaction with employees at this store - not the Sunoco. Next time we will try another company!
Jacqueline C.Excellent
Charles F.