Location closed at 2pm on Saturday so was after hours drop off. I read the sticker on the drop box to use the uhaul app. I downloaded and started the app, which told me to scan the barcode on top of the key drop box but there wasn't one? Not sure how I got past that part in app, but then the app wanted me to upload pictures of the vehicle and the mileage. Well I had already locked the vehicle and dropped the key in the lock box. I called the 800 phone number and explained the situation and the person said they would put a note so it would show time of the vehicle return. I probably spent about 20mins extra trying to figure out the app issue. I would recommend uhaul getting a different option then using the app for after hours drop off. It was a real pita after spending a day loading and unloading a uhaul then having to deal with the app frustrations.
RICHARD P
Rim Country Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Payson, AZ 85541
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Customer Reviews
- 4.5 Average Customer Rating
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ROBERT CNothing! Jeff was great! He was very efficient with the process and friendly. I would highly recommend Rim Country for any U-Haul rental needs!
MARISA CNothing else could be done. Excellent service and very friendly. Promptly completed the process and had me on my way!
Peter HYou could have more cargo trailers available.
CHARLES L