I rented a 26 foot truck to move within the area code. A round- trip was 36 miles and they charged me for 175 miles. They charge 1.00$ per mile so this is total junk when you consider all the other expenses added up and this is the cherry on top!!! The experience was easy enough overall but i dont like getting overcharged without any explanation. They actually said the truck had more miles than i put on it. This is lying and shouldn't be okay from a business. I also put a bit more gas in when i was done and got no credit back for that. They seem too nonchalant at this location and i wouldnt recommend them at all.
JARED F
Rim Country Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Payson, AZ 85541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Stay far away from Uhaul. ANY LOCATION! They changed my reservations 3x times within the last 2 days before our move. We made reservations WEEKS in advance. Had to leave all of our furniture behind and no one we spoke with seemed to care. Took over $5,000 to replace. We were told you can reservation whatever you want but it's really 1st come, 1st serve. Saw someone leaving the location later that afternoon in the truck size we ordered. Awful company without empathy. Never again.
AMBER WIt's not the location, it is U Haul its self. Moving cross country. Made reservations weeks in advance for a 20" truck. Got an email from corporate day before scheduled to pick up. No 20 ' available, re-scheduled for a 26' AGAIN received notice 26' not available. Ended up with a 15' as our only option. Well a 15' doesn't hold a 4 bedroom household. Ending up giving away 1/4 of our furniture and some household items for free as we had no room. The remainder of our household was left with my 70+ yr old parents so they can drive the remainder back to us as our schedules do no allow for us to fly back and bring them ourselves. Was told U Haul will let you make any reservation you want, BUT they do not guarantee what you reserve is what you will get!!
KATHLEEN CAwesome customer service
Ray MGreat experience.
VICTOR F