You drop off Location was wrong. I never received notice for the new location. You send me a text message for every situation except for changing the drop off location. The drop-off location was very difficult to find. I called the phone number several times to get a human to tell me where to drop off the trailer. I had to call Customer Service two times to figure out where and how to drop off the trailer. I ended up, dropping it off on my own on, hitching it myself and leaving it without talking to anybody. Worst experience I’ve ever had with U-Haul and I wish I had another option in the future.
James W
Top Notch Training Gym
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lilburn, GA 30047
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Basically a little hard to locate, however, they will have a new location soon, so it will not be a problem. The attendant was most helpful and courteous in helping us pick up truck, and understand how everything works.
David BThis location does not represent the company that Uhaul was founded upon.
Chris TAll good!!!!
elizabeth bBecause the pick up is at a gym, it’s a little confusing on who and where you speak to about picking up. The lady that handled my transaction spoke really quietly so I had to continually ask her to repeat herself. It’s a gym so it’s kind of loud environment, which means she is gonna need to speak louder when she talks to the customers. The instructions she gave me were a little limited, and I felt like I had to figure out a lot of things myself. The truck itself was fine, the way it drove, etc. When I had reserved the truck online, I had requested two dollies and 12 of the moving blankets but I was given one dolly and five blankets.
Barbara H