My experience with U-Haul was extremely frustrating from start to finish. I originally reserved a 16-foot truck in Ridgeland, Mississippi. Because I was concerned about availability, I called U-Haul ahead of time to confirm my reservation. To my surprise, I was told that no trucks were available and that I would need to drive nearly three hours to pick one up. Later, I received another call offering me a smaller 10-foot truck located about 45 minutes away. Although this was not what I reserved, I accepted because I was in the middle of a time-sensitive move. The problems didn’t stop there. After arriving in Rosenberg, Texas, I was informed that I would have to pay an additional $1,000 because the system incorrectly showed that I was supposed to return the truck to Brandon, Florida. This was never my intended destination and was clearly an error within U-Haul’s system. The entire process was disorganized, stressful, and poorly managed. I spent hours dealing with reservation issues, truck availability problems, and billing errors that should never have happened. A moving company should make relocation easier, not add unnecessary stress and unexpected costs. This was by far the worst truck rental experience I have ever had, and I would think twice before using U-Haul again.
Jose A
Storage Choice Pearl LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pearl, MS 39208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Great service!
James WHelpful and location easy to navigate!
Shelly VThe young man running the counter was polite, fast, and helpful. He made it a breeze.
Steven PNone - - Store, Office and rental vehicle/truck very clean, store manager very helpful
RICHARD S