I have no issues with the team working this location, they were very helpful. The reason for the lower score is because of issues with the truck, and uhaul changing the location on me with only 24 hours notice to this location much further away. I also had I had sent an email reporting these issues and never received a response. TRUCK: The mom's attic is leaking on both sides- which we didn't discover until loading into the new place and several of my boxes were damaged from being soaked by the leaks. When we inspected it we could tell there's been patch up and repairs. Also the steering pulls to the left. LOCATION CHANGE: I was told by the customer service rep 1 day before my rental that I would have to change locations, that no other uhaul vendors in the area had the size I needed. They said that out of all the Uhaul dealers in the region, the only location that had the size I needed was Pembroke Pines, which was an additional 12 miles/30 minutes away from the original location I had booked. The team at Pembroke Pines explained there are issues with availability of trucks in this region. Then on my rental day the location 1 mile from my old home on NE 15th Court had several trucks of the size I needed when I passed it in the morning, and when load out was completed a few hours later. Overall a very disappointing experience with Uhaul.
LALENA L
Box And Move Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pembroke Pines, FL 33026
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Customer Reviews
- 4.5 Average Customer Rating
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Giving more information on the fees upfront of the overall cost including the charge per milage.
AJAYI JThe cabin was infested with ants. We had to spray down a few times to be able to sit in the cabin.
Jenny VGreat customer services. Smooth process.
ANAMARILIS GIt's hard to improve on something that's already excellent!
IDALIA G