I was jerked around for over an hour trying to get the truck I rented. The central MA uhaul dispatcher(?) didn't call me an hour before my pick up time like they're supposed to to tell me my truck hadn't been returned, so I drove all the way to Fitchburg (30 minutes out of my way) because he told me that I couldn't pick up the truck I wanted at the original location, so I get there assuming nothing was wrong, but oh look, no truck. So after taking to the clerks I had to wait 15 minutes when I was already on a tight schedule for him to call me and tell me that they don't know where my truck was. Then the dispatcher tells me I have to rent a smaller truck because they just don't have any, and supposedly the ONLY one in the area is ANOTHER 30 minutes away. So all in all I was 45 minutes late getting to my movers. So I had to pay for another hour. The person in Phillipston were polite, but the truck they gave me was a death trap! The steering is way too lose which causes you to have to over correct constantly, when I would try to slow down the engin would Rev up to 4, and even unloaded it had trouble with hills, fully loaded I was going 25 most of the way through Mass. I'm going to do my damnedest to never rent from uhaul, at least ones in central MA ever again.Fae H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Phillipston, MA 01331
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- 4.5 Average Customer Rating
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The mobile check-in process was a bit laborious due to the lack of adequate internet. Luckily, Cycle Design had free wi-fi but I had to stay near the building to be able to use it which meant walking back and forth from the van. I don't consider this to be Cycle Design's fault, just bad geography. The interior of the windshield was dirty and should have been better maintained. Overall, I considered myself lucky to find a relatively close location with the vehicle I needed on short notice.William M.
The mirror in the driver side of the van was cracked and the air freshener that was used smelled awful. But bonus points because the woman at the desk was super nice, polite and patient.Charles H.
Your customer care person was excellent. She went out of her way to be helpful after my initial reservation, at another location, was not available. This will certainly be my choice next time.Joanne M.