Took Allanna’s 24 hours for them to process the return
Caylie T
Health And Discovery Lifeline LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85021
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Customer Reviews
- 3.0 Average Customer Rating
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I returned the vehicle after hours. I called them to let them know it would be a day early.
MICHAEL JI originally set up my drop off for Buckeye AZ. When I called to return the trailer to verify the location address it was a different location and I had to drive 1 hour each way to drop off the trailer. I also was never informed of this change. This was very disappointing, I I feel I should get a credit for the extra time and miles I was required to incur to deliver this trail to a facility I did not choose. This is not a reflection on Health And Discovery Lifeline LLC, though I received no help in the drop off process from them either, but it is a complaint I have with U-haul. I would like to be contacted to discuss this.
Eric MThis location was also wonderful. My problem is with the central number called. They were told I needed to walk 2 miles, with a heart condition back to the apartment after dropping the truck, no help at all with finding a closer place. No room I was told. That is ridiculous. Im a senior with a medical problem, I will definitely consider other options next time than how uhaul works.
FRANK CThe equipment and truck bed was extremely dirty. The truck had almost no fuel. I filled it up to 1/4 tank for the next person. The check in system did not allow me to select the correct fuel level or enter the correct mileage on the odometer. I was significantly overcharged for service I did not use and had to pay a significant amount more for gas. I will have to cancel the entire transaction if I’m not reimbursed for the overcharge and gas.
Ryan S