While I appreciated working with this location, I am not pleased with the process. The original pickup location, per the email received from U-Haul was in Ashland; 160 lowe road at Al's old fashioned car wash. This location does not exist. It was not until the day before pickup (planned for Sunday, June 15) that I was informed that my pickup was in Phoenix (oregon) and I needed to complete on-line work with my cell phone. Not only that, but the new pickup location is closed on Sunday - this was also a surprise as I requested sunday pickup. I had to change my plans during my son's university graduation day. This was frustrating. I will add that the U-haul team at the new pickup location were helpful and provided very good service. I think U-Haul could have provided better service to me by advising ahead of time that the original pickup location did not exist. I suggest you update your website and remove non-pickup locations. Finally, if you cannot reach someone by phone, use email as well.
JOSEPH E
Exit 24 Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, OR 97535
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service.
JESSIE CNew employee. Female clerck was helpful but inexperienced. The manager was very rude and basically a jerk! Returning the truck was confusing. No clear signs for where to return. Again manager was less than helpful and.....a dick!
Scott GLocation is very nice--no needed improvements.
DONALD HI came in with a coupon that wasn’t applied or honored. Was charged twice. Had to call and it it straightened out. Two times in a row U-Haul have been an inconvenience
NICOLE O