I had refilled the gas by adding 2 gallons before returning still i was charged for 2 gallon in my invoice. Extremely dissatisfied.
Aayushi B
7 Star Sam & Associates
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75074
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Customer Reviews
- 3.5 Average Customer Rating
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The roof leaked. Truck was in overall poor condition. Transmission made loud noice. Shifter was had issues. Ignition lock on steering column had issues when being turned off.
Lyn TThis write up is not just about this location BUT a criticism of the overall operation for U-Haul. I had an appointment at a different location which was booked online - upon arrival I found they had changed my location to this 7 Star Sam location. While an email was sent to me notifying me of the change it was done after my appointment time so it was useless. The 3901 N Central Expressway Plano TX location gets a ZERO - lower than poor rating (there was additional attitude I won't even get into... My Promise to the U-Haul Brand is that I will always warn friends/relatives/strangers of the inefficiency and poorly run operation that you have....
William DThe 10' truck that I got was in a very bad condition. The Truck cab and the back was very dirty/muddy. The steering wheel was worn out and my hand turned black (with the black rubber residue) whenever i drove the truck. The wheel alignment was also off, and the truck steered right even in while driving straight! Most importantly, the truck had server wobbling issues and it vibrated dangerously whenever i drove the truck above 45mph. I would not recommend this place due to the condition of the truck.
Goutam VThe Uhaul place I picked up my 15 foot truck did not know that I was going to be there and pick up a truck from them. The original uhaul dealer could not provide a 15 foot truck at their location. Better coordination needs to be done between uhaul dealers when they switch locations for pickup.
George S