A little friendlier customer service.Glen B.
Moving Truck Rental in Portales, NM at Glen's Garage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Portales, NM 88130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Good simple polite competent country folk.John U.
Reserved vehicle for Friday at 11. Was asked if reservation could be moved to 12. Was fine with that. When I arrived to pick up the vehicle it turns out it was rented and was not ready.Fredy C.
Nothing should change.Shaun D.
I wish there was another place of choice to rent and to return U-Haul products and to get good customer service. My experience was semi-good; meaning, the representative who attended to my return was very impersonal, and I had to unhook, detach the trailer myself because she too lazy to do it. Customers are not suppose to hook up or unhook the trailers, correct? Glen's Garage already has a bad reputation for unethical, immoral business practices, and poor customer service. I would like to see U-Haul set up a new office not affiliated with any local business, but a "franchise" office.Jose Z.
everything is all goodhervey T.
That were very helpful to us.Marlene A.
I didn't like having to travel 30+ miles to get the truck from one location and 30+ miles to get the auto transporter. Took over an hour and a half out of my planed load time. I thought both truck and auto transporter should have been at location I requested. Which was a lot closed for me.james T.
My rental turn in was handle with excellent care and professionalism.VALENTINO C.
Very quick service!RUSSELL SCOTT S.
Better customer service....moving is stressful enough for anyone, and to get a call from corporate at 3pm the afternoon before we are supposed to move that there was not a moving truck available (that was booked a week in advance and already paid for!!) was extremely frustrating to say the least!! We ended up having to drive an hour out of the way to another location to finally find a truck at a location that was 5 minutes from closing....we will not use U haul ever again and will not recommend to anyone moving.Rudy L.
Bring your prices down.Michael S.
Awesome helpMICHAEL T.
The drop-off was quite pleasurable. The customer service representatives were helpful, inviting, and knowledgeable. I even got tips about the city!DeAris H.
I wish these questions had more to do with the reservation process, which has nothing at all to do with the locations of pickup or dropoff. Your reservation system now is horrendous!!!!!!!! If I wasn't so remote, having no other options (except using horse trailers), I would have looked elsewhere for a truck!!!! I felt like I went through hell getting a truck due to your reservation system! I wasn't sure there would be a truck for m to pick up until I saw it sitting there the day I went to get it!sharon J.
Make it 24 hours to rent or a whole day with out charging for 2 daysANTONIA G.
Employees should be wearing maskssusan S.
They were so fast,made me feel so at ease there courtesy was so impeccable they had me ready to go in no time ,the return was just as easy ,except they didnt have the dolly I needed they switched it out for me ,but realized I didnt need it after all ,I would go back in a heartbeat,,ThanksAntonia G.
Send some appliance dollies to this location like they have been requesting. Website allowed me to rent one but this location had none available and hadn't for 4 or more months.Mark W.
It was perfect.aida A.
great service....BILL G.
No improvement neededjessica K.
Glen's Garage did a great job with my rental. They had all the necessary paperwork and helped me hook up the equipment in the yard. They even waited to connect the trailer while I purchased the proper hitch for my truck. Outstanding job!David L.
I would have liked for them to cover how to drop the side wheel wells of the trailer i had to figure it out on my own. But it was not difficult. I would not deem this as a failure on the part of the Glens, tho.anthony A.
ATTN. MANAGER I FEEL I SHOULD BEEN TOLD THAT IT WAS GOING TO BE EXTRA CHARGE AHEAD OF TIME , END NOT FIND OUT AT THE TIME THAT I WAS TURNING YOUR TRUCK BACK. THAT IT WOULD BE EXTRA CHARGE SINCE I RENTED THE TRUCK FROM PORTALES NM TO ALBUQUERQUE NM AND I ONLY DROVE THE TRUCK FROM POINT A TO POINT B AND NOTHING ELSE. PLEASE ADVICE ABOUT THIS I FEEL THAT I WAS MISLEAD. ON WHAT THE RATE SUPPOSED TO BE.! PLEASE ADVICE CELL # 505-385-3214Nicolas M.